Sr. CMDB Program Analyst (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

6d • Remote

About The Position

Kentro is hiring for Sr. CMDB Program Analyst to support Kentro's Veterans Affairs ESOM contract. The Senior Program Analyst supports the Configuration Management Database (CMDB) program within the VA's IT environment, ensuring the accuracy, completeness, and integrity of configuration item (CI) data across the CMDB and Change Control transition workstreams. This role evaluates program performance, analyzes operational data, and produces reporting that enables Kentro and VA leadership to assess progress and make informed decisions. Two Program Analysts will be onboarded as part of the broader analyst wave in August and September 2026.

Requirements

• Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required. An additional 8 years of relevant experience may be substituted for the degree requirement.
• Proficiency with CMDB platforms (e.g., ServiceNow or equivalent enterprise ITSM tools).
• Understanding of IT Asset Management (ITAM) and IT Service Management (ITSM) frameworks.
• Experience with data analysis, data quality management, and reporting tools.
• Familiarity with discovery and dependency mapping tools.
• Knowledge of enterprise service management (ESM) concepts and practices.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Experience developing program-level metrics, reports, and executive briefings.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Familiarity with federal IT program management and contracting processes.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a cross-functional team.
• Strong organizational skills and attention to detail.
• Adaptability and willingness to support evolving mission requirements.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• ITIL Foundation or higher certification.
• ServiceNow Certified System Administrator (CSA) or equivalent.
• CompTIA Security+ (or equivalent, in support of VA security requirements).

Responsibilities

• Maintain and manage the CMDB to ensure accuracy, completeness, and integrity of configuration item (CI) records.
• Develop, implement, and enforce CMDB governance policies and procedures.
• Perform regular audits and reconciliations of CMDB data to identify and remediate discrepancies.
• Support the integration of discovery tools and data feeds into the CMDB.
• Analyze CMDB data to identify trends, gaps, and areas for process improvement.
• Develop and deliver reports and dashboards for stakeholders and leadership.
• Support enterprise service management (ESM) initiatives by providing CMDB data insights.
• Track key performance indicators (KPIs) related to CMDB health and data quality.
• Collaborate with VA Program Managers, CORs, and cross-functional IT teams to align CMDB processes with organizational goals.
• Serve as a subject matter expert (SME) for CMDB-related inquiries and support requests.
• Coordinate with the Contracting Officer's Representative (COR) and program leadership on deliverables and milestones.
• Liaise with vendors and subcontractors (e.g., prime vendor partners) as required.
• Support ESM platform administration and configuration in alignment with CMDB requirements.
• Assist in the development and maintenance of service mapping and dependency documentation.
• Contribute to ITIL-aligned change, incident, and asset management processes.
• Develop and maintain standard operating procedures (SOPs), work instructions, and technical documentation related to CMDB operations.
• Ensure all activities comply with VA security, privacy, and data governance requirements.
• Support background investigation requirements at the Tier 2/Moderate (Standard MBI) level.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• charity galas/events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior