Sr. Change Control Business Analyst (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

6d • Remote

About The Position

Kentro is hiring for a Sr. Change Control Business Analyst to support Kentro's Veterans Affairs ESOM contract. This position can be performed remotely within the United States and will support Eastern Time working hours. The salary for this position is between $Min-Max/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Requirements

• Bachelor's degree in Computer Science, Engineering, Math, or equivalent, plus 10+ years of relevant experience; an additional 8 years of relevant experience may be substituted for the education requirement.
• Demonstrated experience administering an Enterprise Change Management program, including direct experience facilitating CAB meetings.
• Proficiency with ServiceNow (Change Management module, Reporting/Performance Analytics, CMDB/Incident/Problem integration) and working knowledge of the Common Service Data Model (CSDM).
• Strong understanding of ITIL Change Management principles across Standard, Normal, and Emergency change types.
• Ability to assess risk and urgency, track KPIs, and identify process gaps through data analysis.
• Strong facilitation, communication, and organizational skills to lead CAB sessions and manage high volumes of concurrent Change Requests.
• Ability to work independently and cross-functionally, with attention to detail and assertiveness in enforcing process compliance.
• ITIL 4 Foundation (or ITIL v3 Foundation).
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• Experience working within a federal government IT environment.
• Familiarity with Agile, DevOps, and CI/CD environments and their intersection with Change Management practices.
• ITIL 4 Specialist – Plan, Implement, and Control (covers Change Enablement).
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist – ITSM.
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).

Responsibilities

• Facilitate scheduled CAB meetings (Standard, Emergency, Technical), preparing agendas, change schedules, and supporting documentation.
• Present and review Change Requests for CAB approval, coordinating with Requestors, Technical Leads, and Business Owners to ensure readiness.
• Document and distribute CAB minutes and decisions; maintain the Forward Schedule of Change (FSC) and coordinate ECAB sessions as needed.
• Track Change Requests through the ITSM tool from initiation through closure, monitoring compliance with categorization, risk, implementation, and testing requirements.
• Ensure Post-Implementation Reviews are completed for significant or failed changes, maintain accurate change records, and escalate unauthorized changes.
• Enforce Enterprise Change Control policies and procedures across all submitting teams and business units.
• Review Change Requests for completeness, risk, and alignment with the change freeze calendar; report non-compliance trends to the Change Process Owner.
• Support development of Change Management SOPs, training materials, and process audits.
• Develop and maintain Change Management dashboards and reports using ServiceNow and Performance Analytics.
• Generate recurring metrics on change volume, success/failure rates, and schedule adherence; analyze data to identify trends and improvements.
• Serve as primary point of contact for Change Control inquiries, coordinating with CMDB, Incident, Problem, and Release Management teams.
• Liaise with infrastructure, application, and security teams to assess change impact and support workflow automation.

Benefits

• competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• host and attend charity galas/events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior