CMDB Configuration Manager (VA ESOM)

Kentro•UNAVAILABLE, UNAVAILABLE

6d•Remote

About The Position

Kentro is hiring for CMDB Configuration Manager to support Kentro's Veterans Affairs ESOM contract. The Configuration Manager provides support for ITSM/CMDB Operationalization efforts within the VA's IT environment, focusing on Service Configuration Management (SCM) process implementation to support Enterprise CMDB Operationalization. This is a full-time, fully remote position vital to mission accomplishment and the sustainment of IO/VA operations and Veteran Programs. This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

Bachelor's degree in Information Systems Management, Technology Management, Computer Science, or a related field, plus 10+ years of relevant experience; an additional 8 years of relevant experience may be substituted for the education requirement.
Experience supporting the implementation of Service Configuration Management and CMDB process functions.
Proficiency with ServiceNow, including ITOM Suite (Discovery, Service Mapping, Event Management), ITSM modules (Incident, Change, Problem, CMDB), and Strategic Portfolio Management Suite (APM, TPM).
Experience with CMDB Health configuration and knowledge of the Common Service Data Model (CSDM) and TBM Services Model.
Familiarity with automated CI ingestion workflows and Discovery/Service Mapping integrations.
Working knowledge of IT Service Management (ITSM) frameworks and methodologies.
Experience supporting CMDB Health Auditing processes, including Completeness, Compliance, and Correctness assessments.
Ability to analyze CI datasets and translate findings into actionable process improvements.
Excellent written and verbal communication skills, including producing clear reports and dashboards.
Ability to work independently in a fully remote environment while coordinating with cross-functional teams.
Strong attention to detail and commitment to data accuracy and integrity.
US Citizen or Green card holder
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

Experience with ServiceNow CMDB, Change Management, or SCM modules.
Experience with government-aligned ITSM processes for Change, Release, and Service Configuration Management.

Responsibilities

Contribute to SCM governance documentation, including policy, procedures, work instructions, and training materials for internal and external process customers.
Support the SCM Process Owner with SME knowledge to advance SCM program maturity, including participation in Governance and Advisory Boards.
Evaluate SCM process activities and recommend continuous improvement opportunities, including automation and ITSM tool workflow enhancements.
Support CMDB Health activities related to Completeness, Compliance, and Correctness of Configuration Items (CIs), including configuring CMDB Health functions within the ITSM tool.
Analyze CI data to support SCM process improvement and ensure alignment with the Common Service Data Model (CSDM) and TBM Services Model.
Support CMDB Configuration Audits, including development of automated audits leveraging ITSM tool audit functions.
Utilize auditing tools and scripting to optimize ITSM tool audit functions.
Create and maintain Services Data in the CMDB, including Business Services, Mapped Application Services, and Technical Services.
Support SCM process automation efforts such as Discovery and Service Mapping supporting CMDB CI ingestion.
Complete day-to-day SCM process activities, including Service Requests, Change Requests, and customer inquiries.
Support creation of reports and dashboards analyzing CMDB CI data using ITSM tool functionality or additional reporting tools.
Provide timely status reporting on SCM sustainment activities and participate in ITSM tool UAT activities as required.

Benefits

paid time off
healthcare benefits
supplemental benefits
401k including an employer match
discount perks
rewards
education reimbursement for certifications, degrees, or professional development
flexibility for you to take a course, complete a certification, or other professional growth and networking
funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
charity galas/events