Sr. Clinical Applications Specialist

ScottCare Cardiovascular Solutions•Cleveland, OH

3d•Hybrid

About The Position

ScottCare Cardiovascular Solutions is a market leader in cardiac rehabilitation telemetry and cardiac rhythm device management. Our mission is simple: to empower our people to develop innovative solutions that help healthcare providers restore and manage the health and vitality of cardiovascular and pulmonary patients. We are more than a telemetry provider—we are a partner in care. Through the expertise, collaboration, and commitment of our employees, we deliver advanced tools and exceptional support that ensure our customers have the technology, training, and confidence needed to achieve the best patient outcomes. Based in Cleveland, Ohio, ScottCare is a division of Marmon Holdings, Inc. Marmon Holdings, a Berkshire Hathaway company, comprises 11 industry groups, 30,000 team members, and more than 120 autonomous businesses with a total annual revenue of $10 billion. Come join a team where People make the difference! As a part of Marmon Holdings, Inc and ScottCare, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

Requirements

Bachelor’s degree required — preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science
2+ years in Field Technical Support or Sales
2+ years in Cardiac Rhythm Management (clinical or technical)
Demonstrated track record of clinical support or sales success
Knowledge of cardiac monitoring, rhythm management, or biomedical systems
Skilled in medical software, device troubleshooting, and Microsoft Office
Strong verbal and written skills across diverse audiences
Ability to assess issues quickly and propose effective, sustainable solutions
Highly self-directed with excellent time management and accountability

Nice To Haves

Commitment to a high-quality customer experience from installation through support
Thrives in a fast-paced, evolving work environment with shifting priorities.
Works effectively across cross-functional teams

Responsibilities

Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics
Pre-stage, configure, and validate products for installations and ensuring clinical readiness in live environments
Partner with hospital IT teams to coordinate and ensure network and clinical readiness for product installation
Provide structured training tailored to clinical, technical, and administrative users
Adapt training content for site-specific needs, clinical, technical, or administrative users
Support the onboarding of new customers to drive successful adoption to ensure customer success
Provide remote and on-site technical support, resolving issues promptly and professionally.
Perform basic system repairs, educate customers on proper use and maintenance.
Deliver post-installation support to ensure ongoing success
Partner and support Sales, Customer Service, Engineering, QA/RA, and Product teams to support complex installations upgrades, and service projects
Offer technical and clinical insight during pre-sales calls or product demonstrations
Identify opportunities to improve products, workflows, and installation standards
Share field feedback, communicate installation status, updates and resolutions to customers
Document and escalate complaints in compliance with FDA regulatory guidelines.
Contribute to training program development and product improvement initiatives.
Support service projects, including software updates, tower installations, and customizations, when not in the field.
Coordinate installations and training, addressing pre-sales needs, supporting account activities, and managing documentation and reporting in the CAS Manager’s absence.
Onboard, mentor, and train new TSS/CAS team members.