Sr Client Success Specialist

Questex • ,

4d • $65,000 - $73,000 • Remote

About The Position

Questex is seeking a Senior Client Success Specialist with excellent people and time management skills, copywriting capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery. This role will also assist the Client Success Manager in training new team members, leading specialized projects to improve processes and efficiencies, and working with Questex's most strategic accounts to ensure highly strategic marketing execution. The Senior Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers. Questex is a leading global events, media, and business information company. The Performance Marketing staff are responsible for identifying the buyers our customers want to reach, ensuring their most recent information is available, that they are actively interested in engaging, and that they are being reached the way they want to be reached. The goal is to connect sellers with the buyers that want to meet them for a win-win. This involves taking a 360° view of attendees and audience behavior and demographics, layering on activity and engagement to determine where they are in the buyer’s journey.

Requirements

• 4+ years of experience in a client/customer-facing role preferred
• Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality
• Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills
• Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines
• Strong working knowledge of the entire Microsoft Office Suite (specifically excel)
• Be a results-driven team player with a strong desire to exceed expectations
• Proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking.
• Embrace creating and nurturing a culture of diversity, inclusion, and belonging.
• Exceptional communication skills, both written and verbal.

Nice To Haves

• Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers

Responsibilities

• Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Forge, to meet our client’s business objectives, including day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting
• Responsible for creating custom promotional plans and sharing content through various channels, ensuring strong program engagement
• Analyze program performance through digital marketing metrics and provide recommendations based on results
• Manage escalation of risks, issues, and dependencies, make decisions, and take mitigating actions that are required
• Provide product team and marketing operations with user feedback and insights related to our internal tools and products
• Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed
• Apply experience and knowledge in order to build relationships and ask the right questions to ensure successful program results
• Assist the Client Success Manager in training new team members to ensure consistency in program execution and best practices
• Lead specialized projects to optimize internal processes and improve efficiency across the team
• Work directly with Forge's most strategic accounts, ensuring tailored, high-impact marketing strategies that drive results
• Provide support to sales team with pre-sale planning, upselling and client program renewals for current accounts

Benefits

• Vacation - 15-20 days depending on years of service
• 12 Paid Holidays
• Health and Welfare Benefits (medical, dental, vision, life, and others)
• FitOn Health, access to a leading digital wellness platform that offers premium online classes
• Cariloop Membership Program to help support employees with the complexities of caregiving
• Parental Leave
• Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
• Access to Mental Health Resources-Talkspace, & Employee Assistance Program
• 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
• Mission-driven culture with an enthusiastic, professional team
• Work-life balance
• Discounts through various partnerships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed