Client Success Specialist

myAbode Inc.•Toronto, ON

5d•CA$55,000 - CA$60,000•Onsite

About The Position

Buying or selling a home is one of the biggest decisions most people ever make. Thousands of Canadians trust Right at Home Realty, Property.ca, Condos.ca, and MrLoft.ca to help them make it, connecting buyers, sellers, renters, landlords, and agents at the right moment, with the right experience. Behind every brokerage and marketplace sits myAbode’s transaction processing platform, handling 30,000+ deals a year across thousands of agents. We sit at the centre of how Canadian real estate actually works by delivering that same back office to brokerages across Canada. myAbode is a young company with deep roots. We’re an AI-native team rebuilding the real estate back office from the ground up; reimagining the most complex, emotional, and consequential transaction in most people’s lives. The next era of real estate will run on new infrastructure, and we’re making sure it’s built in Canada, with the in-house expertise to back it. Round13-backed, we offer the stability of an established company with the pace of a startup. We’re curious, we move fast, and we’re built for context switching. If you want to build something ambitious alongside genuinely smart people, in a space that’s ready for it, this is the place.

Requirements

Around 3 years in a customer-facing role where you owned the outcome, not just the ticket (e.g., concierge services, banking or credit card servicing, SaaS support, or client implementation).
A track record of turning bad experiences around.
Ability to propose solutions and dig into resources before asking questions.
Project management instincts, with experience running onboarding or implementation projects.
Strong written and verbal communication skills.
Ability to adapt quickly to shifting priorities.

Nice To Haves

Lone Wolf experience, including setting up agent profiles.
User testing, implementation, or QA experience on a software platform.
Real estate or brokerage exposure.
Experience using AI tools in daily work.

Responsibilities

Onboard new brokerage clients, train their agents and staff, and handle questions, problems, and edge cases.
Own onboarding end to end, from kickoff to agents and staff actually using the platform confidently.
Manage the first-line inbound channel, answering roughly 10 tickets a day across two platforms, resolving them properly, and ensuring the same issue does not come back.
Provide agent and staff training for new and existing clients, both live and asynchronously, pitched at the appropriate level.
Build and maintain the training library, including SOPs, videos, and manuals.
Test new features in staging before release and flag gaps.
Represent the agent's voice in internal conversations to influence product decisions.
Identify recurring problems and fix the root cause in the product, process, or documentation.