Client Success Specialist

WildBrain•Los Angeles, CA

20h•$72,000 - $90,000•Hybrid

About The Position

This role sits within the Media Solutions team, WildBrain's Global Ad Sales business, reporting to the Director, Client Success. It is a hybrid position spanning client success and ad sales support: you will be a central coordination point for our Sales Directors while ensuring a seamless, professional experience for clients, agencies and brands. Working across both pre- and post-sale efforts, you will partner closely with all areas of the business — Sales, Sales Development, Research, YouTube— to prepare compelling materials, coordinate campaign delivery, and help secure new commitments. This is an exciting opportunity to build on the success of our business, working as part of a global Media Solutions team in one of the largest independent kids and family media businesses in the world. The role covers three key areas: Client Support & Relationship Management, Sales Support & Business Development, and Campaign & Project Coordination.

Requirements

Previous experience in ad sales support or within a media agency
Experience supporting the prospecting, selling (including planning or buying) of advertising solutions in the digital media landscape; experience selling YouTube and video a plus.
Comfortable working cross-functionally across multiple stakeholders with differing priorities, timelines, and levels of urgency.
Excellent attention to detail with strong organizational and prioritization skills, and a demonstrated ability to manage multiple competing deadlines and stakeholder requests across a team simultaneously.
Strong verbal and written communication and interpersonal skills to build strong client relationships and communicate across teams.
A self-starter and team player with a solution-driven, can-do attitude and the ability to learn and resolve queries quickly.
A positive attitude with a keen interest in the kids and family media landscape.
Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

Serve as a day-to-day point of contact for client, agency and brand queries — building strong relationships through timely, professional responses and escalating issues where needed.
Grow assigned developmental accounts and act as the day-to-day contact for agencies and brands to drive new business.
Collaborate cross-functionally to ensure a seamless client experience and consistent delivery of business results, identifying gaps or opportunities to improve processes and efficiency along the way.
Work closely with Sales Directors to prepare client-specific sales decks, 1-sheets and other collateral for both individual meetings and broader category outreach.
Serve as the central coordination point across two Sales Directors' workloads — triaging incoming requests, sequencing priorities, and balancing competing deadlines to ensure consistent, timely turnaround for all sellers.
Use HubSpot, Winmo and all available tools to prospect, identify and pursue new leads, driving new business and building the CRM database.
Work with Sales Development to prepare proposals and respond to RFPs with specific ad product recommendations, ensuring deadlines and deliverables are met.
Provide industry and competitive updates by staying active and well-read on the trades, regularly sharing relevant articles and topics with the team.
Oversee and assist in the coordination of campaign delivery, including timelines, asset collection, and internal communication.
Work with Media Ops and Sales Dev to inform and prepare post-campaign reports/decks and present to clients.