Sr Client Service Associate (Onsite)

Wealth Enhancement Group•Summit, NJ

23h•Onsite

About The Position

Wealth Enhancement is an independent wealth management firm seeking a Sr Client Service Associate for its Summit, NJ office. This role is a key part of the High Net Worth practice, serving as the primary liaison between clients and the Financial Advisor while helping deliver exceptional, personalized client experience. The associate will be involved in all aspects of the client relationship, from managing financial paperwork to preparing for account reviews, ensuring clients feel supported, informed, and valued. This is an onsite, Monday through Friday position. While structured as a full-time role, part-time arrangements may be considered for a highly qualified candidate.

Requirements

Bachelor's Degree (or equivalent experience) in business; finance, economics or related
3 years’ Financial Services experience
Superior verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Familiarity with Salesforce and Support Org functionality

Nice To Haves

FINRA Security Licenses or ability to obtain is a plus.
Experience with Charles Schwab, Fidelity and Pershing custodial platforms; also, a plus.
Experience with Workday preferred

Responsibilities

Ensure accurate completion and setup of prospect and new client paperwork
Follow up on incoming funds and transfers from surrendering companies
Maintain and update client and prospect information within the CRM (Salesforce)
Record incoming assets using the appropriate blotter or tracking tool
Manage daily mail operations including receiving, sorting, distributing, and sending mail and courier shipments
Oversee ordering, receipt, and inventory of office and general supply needs
Maintain organization and cleanliness of common areas including kitchenette and beverage supplies
Engage with clients to understand their personal background and current financial needs
Serve as a primary point of contact for client requests, determining next steps and coordinating execution
Prepare and process account transactions, including trades, deposits, withdrawals, and RMDs
Assist with scheduling client meetings, appointments, and internal events
Gather and organize client data and prepare materials for client meetings and reviews
Conduct tax related research, including review of 1099s
Coordinate as needed with clients’ tax or legal counsel on specific concerns
Complete all post meeting and ongoing client follow up to ensure exceptional service
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
Understands financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attends Client Services and company educational events
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communication process and sales updates to team
Support ad hoc projects and operational initiatives assigned

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)