Sr Client Service Associate

Wealth Enhancement Group • New Market, MD

1d • Onsite

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our New Market, MD office is looking for a Sr Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). This role is a vital part of our team and works with all aspects of the client experience including account administration and facilitating smooth client interactions. This role is an on-site position. There may be opportunity for a hybrid schedule after completing training. In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000.00 to $70,000.00, exclusive of bonuses and benefits. The role is also eligible for a discretionary performance-based bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one. Candidates with more or less experience are also welcome to apply - title and compensation to be commensurate with experience.

Requirements

• Bachelor's degree (or equivalent experience) preferred
• 3+ years of professional experience preferred
• Superior verbal and written communication skills
• Organization skills and strong attention to detail with the ability to prioritize workflow and projects
• Team player with the ability to collaborate with others
• Self-starter, self-motivated and results driven
• Builds/maintains effective relationships with clients
• Proficiency with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Fidelity and Schwab custodial platform experience preferred

Responsibilities

• Ensure accurate completion and setup of prospect and new client paperwork
• Follow up on fund transfers from external institutions
• Maintain CRM records in Salesforce
• Research and resolve issues with the Broker/Dealer, Wealth Enhancement Group (WEG) Operations, and vendors
• Record incoming assets using the appropriate tracking tools
• Engage in dialogue with clients to understand their history and financial needs
• Prepare and process account transactions, including trades, deposits, withdrawals, and RMDs
• Communicate and determine next steps for client requests, addressing issues directly or involving the advisor as needed
• Collaborate with clients' tax or legal counsel to resolve client concerns
• Gather client data and prepare materials for client meetings and reviews
• Conduct tax-related research, such as verifying 1099 forms
• Complete any necessary follow-up for client requests
• Demonstrate understanding and accurate execution of WEG’s Suitability Guidelines, operational processes, and sales models
• Apply knowledge of financial terminology and related products
• Utilize working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend Client Services and company educational events
• Assist Advisor Team Operations to streamline internal processes
• Complete operational projects in support of process enhancements and organizational changes
• Communicate process and sales updates to team members
• All other duties as assigned.

Benefits

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree