Sr Client Service Associate

Wealth Enhancement Group•Charleston, WV

23h•Onsite

About The Position

This role serves as the liaison between the client and the Financial Advisor (FA) as part of our High-Net-Worth team. You will work with all aspects of the client experience by helping to deliver excellent service to clients and support, including financial paperwork and financial account review preparation. The ideal candidate thrives in a team-oriented environment and is motivated by helping others. This is an on-site position working in our office Monday through Friday. In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000.00 to $90,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Requirements

Bachelor's Degree (or equivalent experience) in business; finance, economics or related
3+ years Financial Services experience preferred
Minimum of 1 year as Client Service Associate
Superior verbal and written communication skills
Proficient with Microsoft Office Suite; strong proficiency with Excel
Familiarity with Salesforce and Support Org functionality
Working knowledge of CoPilot, Zook, or other AI applications or agents

Responsibilities

Ensures accurate completion of prospect/new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintains CRM-Salesforce database
Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
Record incoming assets to the appropriate blotting tool
Dialogues with client to understand their personal history and current financial needs
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
May work with client’s tax or legal counsel on client concerns
Gather client data and may prepare the materials for client meetings and reviews
Conducts tax research (1099s)
Completes any follow-up needs for clients
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
Understands financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attends Client Services and company educational events
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communicates process and sales updates to team

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)