Sr Client Service Associate

Wealth Enhancement Group•Los Angeles, CA

1d•$75,000 - $85,000•Hybrid

About The Position

Wealth Enhancement is hiring a Sr Client Service Associate for its Los Angeles, California office. The role supports a high-growth financial advisory team in a hybrid arrangement requiring three days in the office. The associate serves as a partner to clients and advisors, coordinating client service and operational activities to deliver a strong client experience and build lasting relationships. The position covers office administration, prospect and client onboarding, relationship support, review preparation and follow-up, operational coordination, and special projects. It requires applying knowledge of the firm’s suitability guidelines, processes, sales model, financial products, and industry practices. The associate also uses approved AI and digital tools to simplify work and improve service, while checking outputs for accuracy, privacy, and alignment with business needs. The posted starting base salary range is $75,000 to $85,000, exclusive of bonuses and benefits. The posting also states the full salary grade for this level is $51,450 to $84,000.

Requirements

Bachelor’s degree or equivalent experience in business, finance, or a related field.
At least 3 years of experience in financial services.
Excellent oral and written communication skills.
Ability to meet deadlines, adapt under pressure, and prioritize tasks.
Ability to train new employees as needed.
Proficiency in Microsoft Office Suite and Salesforce.
Demonstrated industry, product, and company knowledge.
Strong relationship-building skills with internal and external clients.
Ability to develop client trust and maintain positive relationships.
Demonstrated collaboration and commitment across organizational initiatives.
Proficiency using AI and digital tools.

Nice To Haves

Experience working with custodians such as Pershing, Fidelity Wealthscape, and/or Charles Schwab is strongly preferred.
Experience with Salesforce is strongly preferred.
Experience with Workday is preferred.

Responsibilities

Schedule meetings with clients, product vendors, and sponsors.
Manage and distribute mail, including coordinating overnight deliveries.
Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff.
Ensure prospect and new-client paperwork is completed accurately and set up correctly.
Follow up on fund transfers from surrendering companies.
Maintain the Salesforce CRM database.
Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors.
Record incoming assets in the appropriate blotting tool.
Communicate with clients to understand their personal and financial needs.
Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs).
Address client requests or escalate them to advisors as needed, including processing death claims.
Collaborate with clients’ tax or legal counsel to address concerns.
Gather client data and prepare materials for meetings and reviews.
Conduct tax research, including research related to 1099s, as needed.
Complete client follow-up actions after meetings.
Apply knowledge of WEG suitability guidelines, operational processes, and sales model.
Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices.
Attend client-services and company educational events, as well as vendor presentations.
Support advisor team operations and complete operational projects that support process enhancements and changes.
Communicate process and sales updates to the team and participate in WEG-offered sessions, including Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE.
Manage vendors in accordance with established service level agreements.
Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, validating outputs for accuracy, privacy, and business alignment.
Identify and escalate inaccurate information, knowledge gaps, or issues related to digital tools.
Support special projects as assigned and perform other duties as assigned.

Benefits

Training and professional development.
Medical, dental, and vision coverage for eligible full-time employees and their families.
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
Employer-paid and voluntary life and AD&D insurance options.
Employer-paid short-term and long-term disability and workers compensation.
401(k) with match and profit sharing.
Wellness programs and resources.
Voluntary benefits, including pet insurance.
18 days of paid time off accrued annually, increasing to 25 days after 4 years of service.
12 paid holidays each year, including 10 predetermined and 2 floating days.
Paid parental leave and paid caregiver leave; caregiver leave is available after 6 months of tenure.
Reimbursement for tuition, licensing, and other credentials, available after meeting service requirements.