Sr Client Manager - LHB

Luminare Health

3d•$77,800 - $146,100•Remote

About The Position

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Job Summary The Senior Client Manager is responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities. The Senior Client Manager will work directly with sales executives during finalist presentations and may be asked to present to potential clients. They maintain senior management level contact with the Benefits, Human Resources, and Financial staff of the client. The Senior Client Manager is also responsible for the service delivery of Health Benefits products and services that ensure client satisfaction. Senior Client Managers may have some internal project participation. Senior Client Managers are charged with retaining and growing their assigned book of business, but also supporting their Regional Team as needed. Senior Client Managers are responsible for mentoring and supporting other client managers on their team, as discussed and reviewed by the Senior Director of Client Management. Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them so as to allow for coach/mentor responsibilities as outlined below.

Requirements

Bachelor’s Degree and 7 years previous experience within Client Management and/or experience in a similar TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of health insurance industry experience
Understanding of self-funding and employee benefit plans; stop loss understanding a plus; Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
Ability to travel is required (up to 25%)
Results oriented and self-motivated
Excellent written and verbal communication skills are required, as are exceptional organizational skills
Ability to interact with senior level executives
Excellent presentation skills
Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
Ability to assess and mentor team members to maximize team success and growth

Nice To Haves

State insurance license required or obtained within 90 days from date of hire
Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.

Responsibilities

Responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities.
Work directly with sales executives during finalist presentations and may be asked to present to potential clients.
Maintain senior management level contact with the Benefits, Human Resources, and Financial staff of the client.
Responsible for the service delivery of Health Benefits products and services that ensure client satisfaction.
May have some internal project participation.
Charged with retaining and growing their assigned book of business.
Support their Regional Team as needed.
Responsible for mentoring and supporting other client managers on their team, as discussed and reviewed by the Senior Director of Client Management.
May be designated as Coach/Mentors.