Sr. Client Manager

Recruitics•Chicago, IL

6d•$70,000 - $100,000•Hybrid

About The Position

We are seeking a strategic, consultative Sr. Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform. This role combines client consulting, HR technology expertise, analytics, and growth strategy. As the primary advisor for your portfolio, you will help clients leverage AI-driven insights, recruitment marketing technology, automation, and performance analytics to improve hiring outcomes while identifying opportunities to expand adoption of Recruitics solutions. The ideal candidate understands both the business of talent acquisition and the technology that powers modern recruiting. They are equally comfortable discussing recruiting KPIs with Talent Acquisition leaders, explaining platform capabilities to executive stakeholders, and translating data into strategic recommendations that deliver measurable business results.

Requirements

3+ years of experience in Customer Success, Client Management, HR Technology, Talent Acquisition Technology, Recruitment Marketing, Digital Marketing, or a related field.
Experience managing enterprise client relationships in a consultative, solution-oriented environment.
Strong understanding of recruitment marketing, talent acquisition metrics, HR technology, or SaaS platforms.
Ability to interpret complex performance data and translate insights into strategic business recommendations.
Experience with digital advertising, programmatic media, or performance marketing is preferred.
Knowledge of tracking methodologies, pixels, UTM parameters, APIs, and marketing technology integrations.
Excellent communication and presentation skills with the ability to influence executive stakeholders.
Strong analytical, organizational, and problem-solving abilities.
Ability to manage multiple priorities while delivering exceptional client experiences.
High emotional intelligence with a customer-first mindset.
Collaborative, proactive, adaptable, and results-oriented.

Nice To Haves

Experience with HR technology, Talent Acquisition platforms, ATS, CRM, recruitment marketing platforms, or related SaaS products.
Experience supporting enterprise software implementations or customer adoption initiatives.
Familiarity with Google Ads, Meta Ads Manager, programmatic advertising platforms, or recruitment marketing technologies.
Experience with BI and visualization tools such as Looker, Tableau, or Power BI.
Understanding of attribution methodologies, hiring funnel analytics, workforce planning, or predictive analytics.
Experience using AI-powered analytics, automation, or talent intelligence platforms.
Agency or enterprise HR technology experience is a plus.

Responsibilities

Serve as the primary strategic advisor for a portfolio of enterprise clients, building trusted relationships across Talent Acquisition, HR, and business stakeholders.
Help clients maximize adoption and value of the Recruitics Talent Intelligence & Acquisition Platform by aligning platform capabilities with hiring objectives.
Understand each client's recruiting strategy, hiring challenges, workforce goals, and business priorities to deliver consultative recommendations.
Lead regular business reviews that communicate platform performance, hiring insights, optimization opportunities, and measurable business outcomes.
Translate complex analytics and technology capabilities into clear business recommendations for both technical and executive audiences.
Partner with internal Product, Customer Success, Media, Operations, and Analytics teams to ensure exceptional client outcomes.
Monitor and analyze hiring performance across recruitment marketing channels, AI-driven solutions, programmatic advertising, career site performance, and talent acquisition technology.
Deliver actionable insights through dashboards, executive reporting, and ongoing performance reviews.
Identify hiring trends, diagnose performance changes, and recommend optimization strategies that improve applicant quality, hiring efficiency, and ROI.
Conduct forecasting, budget pacing, workforce planning support, and performance modeling to help clients achieve hiring goals.
Leverage labor market intelligence and platform analytics to guide strategic decision-making.
Guide clients through implementation, adoption, and ongoing optimization of Recruitics technology solutions.
Educate customers on platform capabilities, new product functionality, AI-powered features, automation opportunities, and best practices.
Partner with implementation and technical teams to support integrations, tracking validation, campaign configuration, and data quality.
Collaborate with Product teams by sharing client feedback and identifying opportunities for platform enhancements.
Stay current on emerging HR technology, recruitment marketing, AI, and talent acquisition trends to provide thought leadership to clients.
Partner with internal specialists to launch, monitor, and optimize recruitment marketing campaigns across programmatic, search, social, and emerging channels.
Evaluate campaign effectiveness and recommend strategies that improve hiring performance, efficiency, and candidate quality.
Support Google, Meta, and other digital platform implementations while ensuring accurate measurement and reporting.
Proactively identify opportunities to expand the client's relationship through additional platform capabilities, AI solutions, analytics, media channels, optimization strategies, and consulting services.
Partner with Sales and Customer Success to develop strategic account plans that drive long-term client success and revenue growth.
Contribute to annual business planning, hiring strategy discussions, and executive recommendations.
Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams.

Benefits

Competitive salaries with growth incentives
Comprehensive health, dental, and vision insurance
Remote work experiences
15 Vacation Days
5 Flex Days
5 Sick Days
Fully paid parental leave for both parents
Summer Fridays from Memorial Day to Labor Day
Winter Recess between Christmas and New Years
Commuter and Parking Benefits through Wage Works
Eligible to contribute to your 401(K) Retirement Plan after six (6) months of employment.
Employee Assistance Programs to support your day to day