Sr Claims Examiner - Liability - REMOTE - Little Rock, Arkansas, United States

ClaimsPro LP • Little Rock, AR

3d • Remote

About The Position

ClaimsPro LP - International Programs Group (IPG) is seeking a Sr Claims Examiner - Liability to work remotely. IPG handles a variety of claims across the contiguous 48 states, Hawaii, and Puerto Rico, including auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners), and general liability. Reporting to a Claims Supervisor, the Claims Examiner will investigate and settle liability and first-party claims, as well as third-party claims. The role emphasizes strong communication, organization, and customer service, adhering to client and state-specific guidelines. This position involves managing complex and high-exposure liability claims, including significant bodily injury and litigated claims, developing claim strategies, and collaborating with defense counsel and internal leadership. The Sr Claims Examiner will also serve as a technical resource and mentor to less experienced adjusters and may assist with training, file reviews, and complex claim consultations, bringing strong expertise in casualty, commercial liability, and claim resolution strategy.

Requirements

• High School Diploma or Equivalent required
• 5-7 years of liability or casualty claims handling experience
• Required - resident of the United States
• Demonstrated experience managing complex, litigated, and high-severity claims

Nice To Haves

• Bachelor’s degree is preferred
• Claims adjusting licenses as required by jurisdiction
• AIC designation preferred
• Strong investigative, analytical, and negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple claims while maintaining quality and service standards.
• Work collaboratively with others inside and outside the company

Responsibilities

• Investigate liability claims to determine coverage, liability, and damages.
• Review accident reports, witness statements, medical documentation, and related claim materials.
• Conduct interviews with claimants, insureds, witnesses, and other involved parties.
• Analyze policy provisions and coverage details to determine claim applicability.
• Manage assigned claims from initial report through resolution.
• Establish and maintain appropriate claim reserves based on claim exposure.
• Evaluate damages including bodily injury, liability exposure, and property damage.
• Negotiate settlements with claimants, attorneys, and other involved parties.
• Coordinate with defense counsel and assist in litigation management when applicable.
• Maintain regular communication with clients, insureds, claimants, and legal representatives.
• Provide updates regarding claim status, strategy, and resolution progress.
• Deliver high-quality customer service while managing sensitive claim situations.
• Maintain accurate and detailed claim documentation within the claims management system.
• Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
• Identify potential fraud indicators and escalate concerns when appropriate.
• Manages complex and high-exposure liability claims, including significant bodily injury and litigated claims.
• Develops claim strategies and works closely with defense counsel and internal leadership on complex matters.
• Serves as a technical resource and mentor to less experienced adjusters.
• May assist with training, file reviews, and complex claim consultations.
• Brings strong expertise in casualty, commercial liability, and claim resolution strategy.

Benefits

• All prospective employees must pass a background check
• Accommodation is available on request for candidates throughout the recruitment and assessment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED