Customer Support Specialist - REMOTE - Little Rock, Arkansas

ClaimsPro LP • Little Rock, AR

3d • Remote

About The Position

We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas! This is a remote based position. Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims. IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Requirements

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Proficient in Microsoft Office
• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company
• Only US residents will be considered
• All prospective employees must pass a background check

Nice To Haves

• Bachelor’s degree is preferred

Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Benefits

• Accommodations are available on request for candidates throughout the recruitment and assessment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED