Sr Claims Examiner - Liability - REMOTE - Little Rock, Arkansas, United States

SCM Services d’assurances•Little Rock, AR

3d•Remote

About The Position

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability. Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling liability and first party claims and third-party claims, with an emphasis on strong communication, organization and customer service, while utilizing client and state specific guidelines. This role manages complex and high-exposure liability claims, including significant bodily injury and litigated claims, develops claim strategies, and works closely with defense counsel and internal leadership on complex matters. The Sr Claims Examiner also serves as a technical resource and mentor to less experienced adjusters and may assist with training, file reviews, and complex claim consultations, bringing strong expertise in casualty, commercial liability, and claim resolution strategy.

Requirements

High School Diploma or Equivalent required
5-7 years of liability or casualty claims handling experience
Demonstrated experience managing complex, litigated, and high-severity claims
Resident of the United States
Claims adjusting licenses as required by jurisdiction

Nice To Haves

Bachelor’s degree is preferred
AIC designation preferred

Responsibilities

Investigate liability claims to determine coverage, liability, and damages.
Review accident reports, witness statements, medical documentation, and related claim materials.
Conduct interviews with claimants, insureds, witnesses, and other involved parties.
Analyze policy provisions and coverage details to determine claim applicability.
Manage assigned claims from initial report through resolution.
Establish and maintain appropriate claim reserves based on claim exposure.
Evaluate damages including bodily injury, liability exposure, and property damage.
Negotiate settlements with claimants, attorneys, and other involved parties.
Coordinate with defense counsel and assist in litigation management when applicable.
Maintain regular communication with clients, insureds, claimants, and legal representatives.
Provide updates regarding claim status, strategy, and resolution progress.
Deliver high-quality customer service while managing sensitive claim situations.
Maintain accurate and detailed claim documentation within the claims management system.
Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
Identify potential fraud indicators and escalate concerns when appropriate.
Manages complex and high-exposure liability claims, including significant bodily injury and litigated claims.
Develops claim strategies and works closely with defense counsel and internal leadership on complex matters.
Serves as a technical resource and mentor to less experienced adjusters.
May assist with training, file reviews, and complex claim consultations.
Brings strong expertise in casualty, commercial liability, and claim resolution strategy.