Sr. Claims Consultant - Property & Casualty

Marsh McLennan•Alpharetta, GA

23h•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Sr. Claims Consultant - Property & Casualty to join their team. This role is part of an award-winning, inclusive, Top Workplace culture, driven by over 11,000 industry professionals. MMA offers business insurance, employee health & benefits, retirement, and private client insurance solutions. The company combines local consultant personalized service with the global resources of Marsh McLennan. This position requires the applicant to be within driving distance of an MMA SE Office and able to commute to the office a minimum of three days per week.

Requirements

Minimum 10+ year’s previous P&C claims experience preferred
Multi-line carrier or brokerage claims experience required.
Juris Doctorate, Bachelor’s degree or equivalent work experience in related field preferred.
Professional designations a plus.
Excellent written, oral and interpersonal communication skills.
Excellent analytical, project management and problem-solving skills.
An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
Well organized, self-motivated, willingness to learn, attention to detail.
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability.

Nice To Haves

Applicants must be within driving distance to a MMA SE Office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Responsibilities

Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of high complexity from intake through resolution.
Be assigned a minimum of 30 client accounts to actively monitor and manage.
Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Independently negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Independently apply a coverage approach to assigned casualty claims by anticipating potential challenges and identifying opportunities to enhance client outcomes.
Prepare, organize and present materials for claim review meetings, stewardship meetings and renewal meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Travel to client locations to conduct claims review meetings.
Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
Execute all other claims-related duties as assigned.
Be a subject matter expert in the P&C marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
Provide coverage and claims strategy advice to clients on claims with highly complex coverage issues that require full range of expertise to solve in order to assist with claims preparation.
Lead highly complex claims process for clients, leads detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
Assess application of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to support sound and defensible recommendations for action plans to manage client's total cost of risk.
Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries.
Monitor trending within claims activity via Claims Insights.
Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.
Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.
Liaise with insurers and their advisors on highly complex queries and policy coverage discussions in order to support smooth review of claims for clients.
Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.