Claims Consultant - Property & Casualty

Marsh McLennan•Nashville, TN

2d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Claims Consultant – Property & Casualty to join their team. This role involves managing complex claims, providing expertise, and analyzing trends to support clients' risk management programs. The position requires a strong understanding of property and casualty insurance, excellent communication and analytical skills, and the ability to build carrier relationships. The company offers a supportive and inclusive culture with opportunities for professional growth and development.

Requirements

Multi-line carrier or brokerage claims experience required.
Excellent written, oral, and interpersonal communication skills.
Excellent analytical, project management, and problem-solving skills.
An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues, and management.
Well organized, self-motivated, willingness to learn, attention to detail.
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability.
Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Nice To Haves

Minimum 7+ year’s previous Property & Casualty claims experience preferred.
Bachelor’s degree or equivalent work experience in related field preferred.
Professional designations a plus.

Responsibilities

Utilize Origami to track and update claims and leverage EPIC to obtain policy copies for assigned accounts.
Manage and handle claims of high complexity from intake through resolution.
Actively monitor and manage a minimum of 25 client accounts.
Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Adopt a forward-looking coverage approach for assigned casualty claims by proactively identifying potential challenges and leveraging opportunities to enhance client results.
Prepare, organize, and present materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Travel to client locations to conduct claims review meetings.
Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
Execute all other claims-related duties as assigned.
Serve as a trusted claims specialist in the marketplace, sharing claims knowledge and its impact on risk management programs.
Stay ahead of trends within coverage issues and claims technical skills.
Provide coverage and claims strategy advice to clients and internal team members.
Educate team members and clients through intentional training and education platforms on claims, handling of claims, and claims case studies.
Monitor trending within claims activity via Claims Insights.
Remit claims-related data such as loss statistics, key trends, and cost reduction opportunities to assist in developing action plans to manage client's total cost of risk.
Provide recommendations to internal marketing, sales, and service teams regarding trending coverage issues to mitigate risks and enhance client understanding of available coverage.
Build strong carrier relationships with adjusters and other claims team members to form a partnership that supports both client needs and carrier objectives.
Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.