Sr. Claims Consultant Leave & Disability

Voya Financial•Minneapolis, MN

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Get to Know the Opportunity: Heavily involved in advancing departmental initiatives by participating in, and sometimes leading, high-level project work as assigned. Using accumulated knowledge and experience, assist the team with complex claims, act as a liaison for internal partners, ensure compliance with regulatory requirements, assist in data gathering and analysis for internal reporting and testing claim platform. Actively suggests and operationalizes adjustments to standard work as the need arises. May be expected to assist IT through technical/process flow contributions, defining user requirements, user acceptance testing and implementing business driven solutions.

Requirements

Bachelor’s Degree or equivalent experience
10+ years claims experience in an environment that requires strong analytical and communication skills preferred
Previous experience in process or system improvement projects
Ability to manage initiatives simultaneously
Strong ability to influence and motivate others, to include across departments, to solution for shared customers

Responsibilities

Perform system testing and identify gaps in process and performance
Serve as a business subject matter expert in communications, reporting and digital experience
Assist with external and internal audits
Serves as a technical and business process expert for the staff and management of the Claims team.
Has a high-level understanding of the claims data available and can provide analysis to support management reporting and quality control of all processes.
Ability to identify and validate data need for audits.
Ability to conduct data analysis with recommendations to management as it relates to claim processing, metrics and staffing.
Competent to work at a high level of business complexity and a good understanding of multiple administration systems.
Ability to troubleshoot the claim transactions within those systems.
Work with system BAs to determine work around or solution.
Participates in process improvement and projects related to areas of expertise with a focus on Continuous Improvement.
Lead small to medium sized projects that may involve processes, systems and controls.
Other duties as assigned.

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

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