Sr. Claims Consultant Leave & Disability

Voya Financial • Minneapolis, MN

1d • Hybrid

About The Position

This role is heavily involved in advancing departmental initiatives by participating in, and sometimes leading, high-level project work. The consultant will use accumulated knowledge and experience to assist the team with complex claims, act as a liaison for internal partners, ensure compliance with regulatory requirements, and assist in data gathering and analysis for internal reporting and testing the claim platform. They will actively suggest and operationalize adjustments to standard work as needed. The position may also involve assisting IT through technical/process flow contributions, defining user requirements, user acceptance testing, and implementing business-driven solutions.

Requirements

• Bachelor’s Degree or equivalent experience
• Previous experience in process or system improvement projects
• Ability to manage initiatives simultaneously
• Strong ability to influence and motivate others, to include across departments, to solution for shared customers

Nice To Haves

• 10+ years claims experience in an environment that requires strong analytical and communication skills

Responsibilities

• Perform system testing and identify gaps in process and performance
• Serve as a business subject matter expert in communications, reporting and digital experience
• Assist with external and internal audits
• Serves as a technical and business process expert for the staff and management of the Claims team
• Has a high-level understanding of the claims data available and can provide analysis to support management reporting and quality control of all processes
• Ability to identify and validate data need for audits
• Ability to conduct data analysis with recommendations to management as it relates to claim processing, metrics and staffing
• Competent to work at a high level of business complexity and a good understanding of multiple administration systems
• Ability to troubleshoot the claim transactions within those systems
• Work with system BAs to determine work around or solution
• Participates in process improvement and projects related to areas of expertise with a focus on Continuous Improvement
• Lead small to medium sized projects that may involve processes, systems and controls
• Other duties as assigned

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees