Sr. Claim Specialist (Hybrid - Madison, WI)

TruStage•Madison, WI

7d•$73,100 - $109,700•Hybrid

About The Position

This is an advanced Claims role responsible, under moderate guidance and direction, for investigating, negotiating, and settling large or complex bond claims using standard procedures. The role may involve consulting with clients about credit union risks and loss prevention, using external investigators, and managing bondability and subrogation processes related to claim resolution. The specialist maintains ongoing communication with insureds to provide excellent customer service, manages their own workload, and provides informal guidance to less experienced colleagues. The position requires detailed knowledge in a particular business focus and provides guidance, technical leadership, and training to less experienced staff. The specialist develops and implements solutions aligned with key business strategies and initiatives. The role is hybrid in Madison, Wisconsin, and may require short-notice travel, including weekends.

Requirements

Associate’s degree or equivalent industry experience.
At least 3 years of claims experience.
Adjuster license required; TruStage will assist with obtaining the appropriate licenses within 6 months of the start date if the employee does not already possess them.
Excellent verbal and written communication skills, including the ability to draft business-level customer communications.
Ability to work independently with minimal supervision, manage schedules, and meet deadlines.
Understanding of the financial services industry and financial transactions.
Excellent analytical and problem-solving skills and decision-making ability.
Mathematical aptitude.
Ability to interpret financial, legal, and insurance documentation.
Intellectual curiosity and desire to learn.
Detail-oriented, with a commitment to excellence.
May require short-notice travel, which could include weekends.

Nice To Haves

Bachelor’s degree is highly preferred.
Fidelity claims experience is preferred.

Responsibilities

Investigate and adjust claims according to applicable laws and policy provisions.
Conduct claim investigations, including taking recorded statements, securing public records, and analyzing report findings.
Examine claim forms and other records to confirm coverage for loss or damage.
Review and settle claims within prescribed authority limits.
Issue payments or deny claims promptly in accordance with policy conditions.
Negotiate settlements effectively with customers or their representatives.
Recognize and document subrogation opportunities and refer them as appropriate.
Handle more challenging and complex claim activity and/or additional products as assigned.
Build and maintain effective internal and external working relationships.
Collaborate with internal support teams, management, and departments across organizational levels.
Maintain industry knowledge and operational skills, including attending relevant workshops, seminars, and training sessions.
Provide guidance, technical leadership, and training to less experienced staff.
Handle other duties and projects as requested based on business needs.