Sr Channel Planning & Programs Manager | Micro Business & Fiber

T-Mobile•Frisco, TX

6d•$107,200 - $193,300

About The Position

The Sr. Channel Planning & Programs Manager, Micro & Fiber leads the enablement infrastructure for T-Mobile's Micro Business and Fiber sales channels and drives a team of senior program managers accountable for onboarding, field readiness, tools adoption, and sales program execution. This role translates channel strategy into operational outcomes, manages an active portfolio of cross-functional programs and vendor relationships, and serves as the strategic enablement partner to sales leadership across a multi-region channel. The ideal candidate is operationally sharp, data-literate, and actively uses AI tools to accelerate decision-making and program delivery. Two positions are available — one supporting the Micro Business channel and one supporting the Fiber channel, including its transition to a third-party labor model.

Requirements

High School Diploma/GED (Required)
7+ years of progressive experience in sales operations, channel strategy, program management, or sales enablement (Required)
Demonstrated experience leading teams of program managers or comparable direct reports, with direct accountability for outcomes (Required)
Proven track record managing a concurrent portfolio of cross-functional programs across Sales, Operations, Technology, HR, Legal, and Finance (Required)
Hands-on experience managing vendor relationships, tool licensing negotiations, and third-party partner integrations (Required)
Experience managing or integrating third-party labor, external sales forces, or JV partners into internal systems and standards
Salesforce (SFDC) Proficiency in case management, lead routing, territory configuration, and coordination with back-office/admin teams on system changes and migrations (Required)
AI Tools Demonstrated use of AI tools (e.g., Claude, Microsoft Copilot, ChatGPT, or equivalent) to accelerate program delivery, draft communications, analyze data, or build workflows; comfort adopting new AI capabilities as they become available (Required)
Sales Tool Stack Management Experience managing enterprise sales tool stacks: dialing platforms (e.g., Dialpad), sales engagement tools (e.g., Outreach), prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo, DUNs) (Required)
Reporting & Dashboards Ability to build and maintain operational reporting — dashboards, scorecards, seller activity reporting, and program performance tracking across multiple data sources (Required)
Change Management Experience leading teams through system migrations, tool decommissions, process transitions, and role standard rollouts with minimal disruption to seller productivity (Required)
Workflow Automation Experience designing or automating workflows and approval processes using SharePoint, Power Automate, or equivalent platforms (Required)
Stakeholder Management Strong cross-functional stakeholder management and executive communication — ability to synthesize complex, multi-workstream information for VP/Director-level audiences (Required)
Program Management Proven ability to manage a concurrent portfolio of programs across multiple functions; holds teams accountable to outcomes and deadlines (Required)
Analytical Thinking / Problem Solving Ability to identify systemic barriers to seller productivity and develop scalable, measurable solutions (Required)
Compliance & Vendor Governance Experience establishing compliance frameworks, performance accountability structures, and corrective action processes for third-party partners (Required)
Microsoft Office Suite Proficiency in PowerPoint, Excel, and SharePoint for program tracking, executive presentations, and operational documentation (Required)
Channel Planning & Strategy Ability to translate channel strategy into executable programs, tools, and processes that measurably improve seller productivity across a multi-region, multi-market sales channel (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Wireless, telecom, or technology industry sales experience
Experience building or scaling sales channel enablement programs, including programs supporting third-party or indirect labor models
Familiarity with Fiber, broadband, or door-to-door (D2D) sales channel operations
Background in deal desk design, structured crediting policies, or sales compensation program execution
Experience with territory design, go-to-market planning, or market coverage strategy
Familiarity with T-Mobile internal platforms and back-office systems (e.g., MagentaU, TFB)
PMP certification or equivalent
Fiber / Broadband / D2D Sales Familiarity with Fiber, broadband, or door-to-door sales channel operations and go-to-market execution (Preferred)

Responsibilities

Own the full enablement lifecycle for the assigned channel (Micro Business or Fiber) — including onboarding, field readiness, tools adoption, and sales program execution — translating channel strategy into measurable operational outcomes
Lead a team of senior program managers with direct accountability for the results they produce; coach, develop, and hold the team to clear performance standards
Manage an active portfolio of cross-functional programs simultaneously — vendor tool negotiations, system migrations, process redesign, and compliance rollouts — ensuring commitments are delivered on time and at standard
Build and maintain cross-functional relationships with Sales, HR, Technology, Finance, Legal, Marketing, and third-party partners to secure resources, resolve escalations, and drive sustainable channel growth
Oversee third-party labor integration, performance accountability, and compliance standards, including onboarding of JV partners and vendor sellers into T-Mobile systems, tools, and practices
Develop and maintain operational reporting — dashboards, scorecards, seller activity and performance tracking — and surface analytics-driven insights and recommendations to senior leadership
Identify and eliminate systemic barriers to seller productivity; leverage AI and automation tools to build scalable, measurable solutions
Also responsible for other duties/projects as assigned by business management as needed