Program Manager | Micro Business & Fiber Multiple Positions

T-Mobile•Frisco, TX

4d•Onsite

About The Position

Supports the Micro Business and Fiber sales channels within T-Mobile’s Consumer organization by driving execution of channel enablement and operational programs. Owns tool and platform lifecycle management (including Salesforce, dialing solutions, and prospecting tool licensing), channel program execution, and resolution of operational issues that slow seller productivity across internal and third-party sales teams. Coordinates cross-functionally with HR, Technology, Sales Operations, and vendor partners to keep both channels running at full capacity. Leverages AI tools to accelerate program delivery, reporting, and workflow optimization.

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
2-4 years Experience managing programs, projects, or operational workflows in a cross-functional environment, with demonstrated ability to drive deliverables to completion against competing priorities. (Required)
2-4 years Experience coordinating cross-functional teams or managing program workstreams that span multiple departments, vendors, or business partners.
Budget Management Ability to track program spend, manage budget allocations, and flag variances to program leadership.
Communication Ability to convey program status, escalations, and operational findings clearly in both written and verbal formats to cross-functional stakeholders and channel leadership.
Competency Management Ability to manage the full lifecycle of operational programs from planning through execution, including milestone tracking, risk identification, and stakeholder reporting.
Contractor Management
Cross-Functional Project Management Demonstrated ability to manage concurrent workstreams across HR, Technology, Sales Operations, and vendor partners to deliver on shared program objectives.
Microsoft 365 & SharePoint Proficiency in Microsoft 365 suite including SharePoint for project and program tracking, Excel for operational reporting, and Teams for cross-functional coordination.
Program Management
Project Management Proficiency in structuring project plans, managing dependencies, tracking deliverables, and escalating risks before they impact timelines or seller readiness.
Risk Management Ability to proactively identify, assess, and mitigate operational risks that could delay program delivery or reduce channel productivity.
Stakeholder Management Skilled at building and maintaining cross-functional relationships with HR, Technology, Sales Operations, and channel leadership to drive program alignment and resolve issues.
Strategic Thinking Ability to identify patterns in operational data, surface insights to channel leadership, and recommend process improvements that increase program efficiency and seller productivity.
AI Tools & Workflow Automation Demonstrated experience using AI tools (such as Microsoft Copilot, Claude, or ChatGPT) to accelerate program management workflows including drafting communications, synthesizing operational data, building tracking templates, and identifying process improvements.
Vendor Management Experience coordinating with third-party vendors and platform owners to ensure timely access provisioning, onboarding support, and resolution of tool-related issues.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Business, Finance, Economics, Sales or related field (Preferred)

Responsibilities

Owns end-to-end execution of channel enablement and operational programs, driving initiatives to completion against established timelines and ensuring all program commitments are delivered on schedule.
Supports the design and execution of channel enablement programs, sales readiness initiatives, and operational playbooks that equip Micro Business and Fiber sellers — including third-party partners — to perform at full capacity.
Identifies, escalates, and resolves process gaps and operational breakdowns — including Salesforce (SFDC) case routing, lead routing, onboarding codes, and tool access failures — that burden sellers with issues that should be solved upstream, driving sustainable fixes across people, process, and technology.
Manages the lifecycle of channel tools and platforms — including Salesforce (SFDC), dialing solutions, prospecting tools, and licensing agreements — coordinating vendor onboarding, access provisioning, and tool adoption across internal sellers and third-party partners.
Builds and maintains operational reporting and dashboards (scorecards, activity reports, seller productivity tracking) in SharePoint and related platforms; tracks program deliverables against milestones, escalates at-risk timelines before they slip, and delivers recurring updates to channel leadership.