[Remote] Sr. Channel Partner Manager

Convoso•Los Angeles, CA

7h•Remote

About The Position

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. The Job: The Sr. Channel Partner Manager is primarily responsible for managing and recruiting new channel partners to drive business growth. Your role is pivotal in not just maintaining existing partnerships, but also in shaping and scaling Convoso’s channel partner program to support long-term growth, and driving these relationships forward through strategic engagement and efficient management. Key responsibilities include identifying and onboarding new channel partners, fostering strong relationships with key stakeholders, coordinating with various internal teams and external partners, and ensuring effective communication and alignment across all partnership initiatives. This role requires a self-starter who can define structure, processes, and priorities in a still-evolving channel program. Your goal is to ensure that our partnerships operate seamlessly and contribute significantly to Convoso's success, backed by robust support and exceptional partner management.

Requirements

Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact center solutions and technologies.
Demonstrated ability to build, scale, or significantly evolve a channel or partner program.
Comfort taking ownership in a growing program, contributing to the establishment and refinement of processes, priorities, and success metrics.
Exceptional relationship-building and interpersonal skills.
Strong strategic thinking and problem-solving abilities, with a bias toward action and fast course correction.
Excellent communication and presentation skills.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field (preferred but not required).

Responsibilities

Identify, recruit, and onboard new channel partners to expand Convoso's market reach, including helping design and refine onboarding processes and partner engagement models.
Develop and execute strategic plans to engage potential partners and demonstrate the value of partnering with Convoso, with an emphasis on testing, learning, and iterating quickly.
Manage existing channel partners, ensuring they are motivated, productive, and aligned with Convoso's business objectives.
Conduct regular meetings and reviews with partners to assess performance, provide feedback, and actively course-correct engagement strategies when traction is limited.
Establish and maintain strong relationships with key stakeholders at partner organizations, including executives, sales teams, and technical experts.
Act as the main point of contact for partners, addressing any issues, concerns, or opportunities in a timely and professional manner.
Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure partners have the resources and support they need to succeed, even as partner motions and internal processes are still being defined.
Provide partners with training, marketing materials, and product updates to enhance their ability to sell and support Convoso solutions.
Track and analyze partner performance metrics, identifying trends and areas for improvement, and proactively adjust strategy when results fall short of expectations.
Prepare and present regular reports to senior management on partner activities, achievements, and challenges.
Stay abreast of industry trends, competitive landscape, and emerging technologies in the CCaaS space.
Leverage market insights to inform partner strategies and identify new opportunities for growth.

Benefits

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)