Sr Change Management Specialist

Jade Global•Mississauga, ON

About The Position

This is a hands-on change management practitioner role. You will drive change management execution across LTCT, running the change network, conducting stakeholder readiness assessments, monitoring and escalating resistance, and tracking adoption. You will also support the creation, management, and tracking of program communications in partnership with the Communications Lead and Change Management SME. In this role, you will: – Build, activate, and sustain a change champion network end-to-end, including onboarding, operating cadence, feedback loops, and long-term engagement. – Deploy resistance observation tools through the network to surface emerging patterns and system workarounds early, with recommended responses. – Design and execute function-level behavioral change strategies that shift how people work, not just awareness campaigns. – Apply audience segmentation, behavioral nudge strategies, and data-driven approaches to drive measurable adoption across affected employee populations. – Lead technology and system adoption using appropriate approaches and interventions depending on the technology and stated requirements. – Track behavioral and adoption indicators at the function level to identify needed engagement, support, and enablement, flagging early signals of adoption risk. – Design and execute stakeholder readiness assessments in collaboration with the Change Management SME. – Monitor resistance patterns across the organization; produce resistance reports with trend analysis and escalation flags on a regular cadence. – Identify resistance findings with recommended mitigations and collaborate with workstream and program leadership to execute. – Translate change data, resistance patterns, and readiness findings into executive-ready insights that inform leadership decision-making. – Equip leaders and managers to act as visible, consistent change agents; provide them with the tools, framing, and direct feedback needed to be effective. – Support KPI data data collection across the change management workstream in support of CM SME reporting. – Support the creation, management, and tracking of program communications in partnership with the CM SME and Communications Lead. – Maintain awareness of the communications calendar and flag gaps or conflicts to the CM SME and Program Director when needed.

Requirements

15+ years in organizational change management with direct experience on enterprise-wide transformations.
Change management certification is a plus, but not required. Experience includes Prosci/ADKAR, CCMP, or equivalent, or has experience across a range of Change Management methodologies and approaches.
Demonstrated experience independently leading change management and communications activities and campaigns on programs of comparable scale.
Experience driving transformation messaging, reporting, and supporting technical and organizational change communications.
Proven ability to design and execute stakeholder readiness assessments and resistance monitoring programs.
Strong analytical capability: you identify patterns in resistance and adoption data, not just report numbers.
Peer-level facilitation skills across mid-level and senior leaders who do not report to you.
Proven ability to operate independently as a senior individual contributor; you execute without waiting to be directed.
Comfort operating in ambiguity on a program that will evolve over multiple years.
Experience in a SaaS, software, or technology business model transformation.

Responsibilities

Build, activate, and sustain a change champion network end-to-end, including onboarding, operating cadence, feedback loops, and long-term engagement.
Deploy resistance observation tools through the network to surface emerging patterns and system workarounds early, with recommended responses.
Design and execute function-level behavioral change strategies that shift how people work, not just awareness campaigns.
Apply audience segmentation, behavioral nudge strategies, and data-driven approaches to drive measurable adoption across affected employee populations.
Lead technology and system adoption using appropriate approaches and interventions depending on the technology and stated requirements.
Track behavioral and adoption indicators at the function level to identify needed engagement, support, and enablement, flagging early signals of adoption risk.
Design and execute stakeholder readiness assessments in collaboration with the Change Management SME.
Monitor resistance patterns across the organization; produce resistance reports with trend analysis and escalation flags on a regular cadence.
Identify resistance findings with recommended mitigations and collaborate with workstream and program leadership to execute.
Translate change data, resistance patterns, and readiness findings into executive-ready insights that inform leadership decision-making.
Equip leaders and managers to act as visible, consistent change agents; provide them with the tools, framing, and direct feedback needed to be effective.
Support KPI data collection across the change management workstream in support of CM SME reporting.
Support the creation, management, and tracking of program communications in partnership with the CM SME and Communications Lead.
Maintain awareness of the communications calendar and flag gaps or conflicts to the CM SME and Program Director when needed.