Change Management Specialist

Salute Inc.•Red Oak, TX

20h•$0 - $40•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Change Management Specialist to join our team and drive our relationships with hyperscale clients to new heights. The change manager is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. Change managers lead change management activities in the right direction and work to ensure that changes meet the organization’s goals.

Requirements

Experience with and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Flexible and adaptable; able to work in ambiguous situations
Organized with a natural inclination for planning strategy and tactics
Problem solving and root-cause identification skills
Able to work effectively at all levels of an organization
Must be a team player and able to work collaboratively with and through others
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Fluent in Microsoft Office

Nice To Haves

Certified Change Management Professional certification/Change Management Specialist certification/Six Sigma certifications helpful but not required

Responsibilities

Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs, WAPs) and defines/develops process to work inside of client’s systems (Ticketing system/ Upkeep) as well as future platforms
Create high quality error elimination procedures and content in support of client’s operations and growth
Contribute to the corporate technical documentation style, voice, and requirements
Interact with subject matter experts to compile comprehensive user-centric content
Keep abreast of trends and technology in technical communication with an eye to implement them at client’s Data Center
Ensure the successful completion and acceptance of all procedures
Research tools and methodologies to advance the quality of content and its production
Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines
Organizing and prioritizing tasks and having exceptional analytical skills
Managing multiple projects and deliverables
Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle
Learn about Data Centers’ critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE
Sets and defines standards for communication to all clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels
Develops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in client’s system in real time
Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems)
Develops, plans, and collaborates with the CoE team on creating consistent, relevant, and uniform reports for customers and internal requirements
Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms
ALL Changes will be tracked in the ticketing system and client’s system and have associated MOPs/SOPs/EOPs and WAPs
All Generic EEPs (MOPs/SOPs/EOPs) will be entered into the client’s system platform and will be used by all Execution Pillars
All potentially customer impacting change across all facilities will be effectively communicated to clients in advance, per policy in customer guide, with a mechanism to track and report on monthly
All assets, across all facilities, will be entered into client’s system with associated reporting per direction of Customer Success CoE Head
All Execution Pillars will have an effective process for using client’s system and capturing prescribed metrics in real time (in process) on all platforms (Cooling/Power/Generator/Fire Systems etc.)
Keeping timely creation schedule by maintain a low backlog of procedures to write
Maintain and review procedures under a defined revision calendar
Embraces client’s Core Purpose and Core Convictions and works to permeate throughout the Operations organization
Works collaboratively with other CoE’s and Operations teams at large such that the creation of reports and adherence to reporting is practical, realistic, and achievable
Uses collaboration skills to work with others, especially other CoE functional leads, such that sufficient level of interface occurs between CoE functional leads for the creation of practical, realistic, and implementable reports, processes, and policies
Remains engaged at meetings and when collaborating with others
Remains positive and strives consistently to find, suggest and lead others toward constant improvements related to Change Management, Client Notifications, Effective use of systems (ZOHO/CMMS/BMS) and overall Customer Success