Sr Change Management Consultant - Workday Success Plans

Workday•Chicago, IL

22h•Hybrid

About The Position

We are seeking dynamic individuals who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services. In this role, you will lead change enablement strategies that prepare the organization for Workday's evolving AI capabilities, ensuring user adoption. Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team! Primary responsibilities of this role include delivering various services to Workday Success Plans customers. Our team members: Lead the development and implementation of strategies that promote end-user adoption of Workday. Example responsibilities of this role includes: Support change-related activities including, but not limited to, change impact analysis, strategy development, readiness assessment, and adoption measurement Lead hands-on development of communications and training materials that support a successful transition to Workday for key end-users Contribute to the ongoing development and refinement of Workday's Change Management methodology to support new SKUs and other innovation-focused initiatives Confidently and consistently provide excellent customer service Share their broad experience with industry practices Adapt and succeed independently in challenging situations Support multiple customers concurrently on short duration projects Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh. Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day Partner with an Engagement Manager to deliver Change Management services (Tenant Review with Advisory Consulting Services) Additional Services that our consultants deliver include: Deployment Guidance Services Webinars & Coaching (Present on key features and configurations) Collaboration Crews (Facilitate group customer sharing discussions)

Requirements

Experience leading change management activities for one or more Workday deployments.
7+ years of full-time professional related work experience.
Demonstrated experience in a customer-facing consulting-type role.
Demonstrates a solid grasp of HR related systems and processes.
Experience with influencing, interacting and collaborating with senior leaders, internally and externally.
Ability to demonstrate past experience with managing multiple projects and/or workstreams at one time.
Very strong verbal communication skills and comfortable presenting in a customer-facing capacity with the ability to tailor communication and presentations to different audiences.
Ability to effectively navigate and resolve conflicts that may arise between client stakeholders, ensuring project alignment and maintaining positive client relationships.
Experience in Workday deployment projects, including user training, process alignment, and problem resolution, with a focus on driving user adoption and minimizing disruption.
Experience managing the human element of AI transitions, specifically driving user adoption and upskilling teams on AI capabilities.

Nice To Haves

Certification in Workday HCM Products is preferred.

Responsibilities

Lead the development and implementation of strategies that promote end-user adoption of Workday.
Support change-related activities including, but not limited to, change impact analysis, strategy development, readiness assessment, and adoption measurement.
Lead hands-on development of communications and training materials that support a successful transition to Workday for key end-users.
Contribute to the ongoing development and refinement of Workday's Change Management methodology to support new SKUs and other innovation-focused initiatives.
Confidently and consistently provide excellent customer service.
Share their broad experience with industry practices.
Adapt and succeed independently in challenging situations.
Support multiple customers concurrently on short duration projects.
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
Partner with an Engagement Manager to deliver Change Management services (Tenant Review with Advisory Consulting Services).