Sr. Care Center Communications Associate

Privia Health•Remote, USA

17d•$65,000 - $70,000

About The Position

The Sr. Care Center Communications Associate assists in planning, developing, and executing Care Center and clinician communications initiatives. The role communicates Privia’s mission to clinician practices and employees through strategic and tactical communications, and collaborates with teams throughout the company. The successful candidate is a proactive self-starter who can navigate ambiguity, work quickly, manage competing priorities, and recommend effective approaches based on audience needs, business objectives, and communications data. The position leads communication campaigns and national clinician and Care Center project communications workstreams. It owns editorial processes for clinician-facing newsletters and email communications; administers and optimizes the Account Engagement marketing communications platform; supports knowledge articles in Privia Connect; analyzes industry trends and communications data; and coordinates cross-functional communications for business priorities and changes. It also maintains project dashboards in monday.com and identifies opportunities to improve communications processes, tools, and practices.

Requirements

At least 3 years of professional experience in communications, marketing, public relations, or a related field.
Bachelor’s degree in Business, Communications, Journalism, English, Marketing, Public Relations, or a related field.
Strong writing and editing skills.
Ability to translate complex information into clear, concise, and actionable communications.
Demonstrated experience developing communications strategies from planning through execution.
Strong editorial judgment and ability to advise stakeholders on messaging, audience needs, timing, and communications best practices while maintaining Privia’s voice and style.
Exceptional attention to detail and organizational skills.
Strong project management capabilities, including managing competing priorities, timelines, and approvals.
Experience with a comprehensive email marketing tool such as Pardot or HubSpot.
Ability to work creatively as part of a team and collaborate effectively across teams and levels of leadership.
Ability to work independently, prioritize tasks, exercise sound judgment, and respond effectively to changing priorities.
Ability to learn quickly, receive feedback, and adapt to new tools, processes, and business needs.
Must comply with HIPAA rules and regulations.

Nice To Haves

Salesforce and monday.com experience preferred.
Healthcare industry knowledge and/or interest preferred.

Responsibilities

Lead the design, development, and execution of communication campaigns across teams to deliver Privia’s messages and key strategies to Care Center stakeholders.
Oversee national clinician and Care Center project communications workstreams.
Own the editorial process for clinician-facing newsletters, email campaigns, project email series, and ad hoc emails, ensuring content is timely, relevant, tailored, and accurate.
Administer and optimize the Account Engagement marketing communications platform by ensuring data accuracy, creating templates, executing campaigns, and monitoring metrics.
Support the development, editing, and publication of knowledge articles in Privia Connect, aligning content with brand standards and educating Care Center staff on services, programs, and best practices.
Analyze healthcare industry trends and communications data to identify opportunities, measure campaign effectiveness, and recommend improvements to messaging, targeting, and cadence.
Partner with cross-functional teams across markets to execute communications for business priorities, launches, organizational changes, and strategic efforts while managing multiple projects.
Maintain and enhance monday.com project dashboards by monitoring progress, tracking deliverables, following up with stakeholders, and updating statuses.
Identify opportunities to improve communications processes, tools, and best practices.
Perform other duties as assigned.