Sr. Card Services Specialist (Hybrid, Chicago, IL)

Byline Bank.•Chicago, IL

17h•$24 - $29•Hybrid

About The Position

At Byline Bank, we believe in providing quality service and fostering strong relationships with our clients and communities. We're seeking motivated professionals who are ready to contribute to a growing organization and be part of a supportive, inclusive team. If you're ready to take the next step in your career, let's explore how you can make a difference with Byline’s Deposit Operations Team. The Sr. Card Services Specialist is responsible for performing necessary functions to explain, promote, establish, and maintain credit and debit accounts and services.

Requirements

2+ years of Regulation E, Mastercard Liability and NACHA experience required.
Proficiency in Microsoft Office Suite.
Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
Strong analytical, logical reasoning and problem-solving skills.
Excellent communication skills both verbally and in writing.

Nice To Haves

Associate degree or equivalent, preferred.
2+ years banking experience, preferred.
Bilingual in Spanish is a plus.

Responsibilities

Processes ATM, debit card, Zelle, online banking transactions and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules.
Processes general ledger transactions.
Reviews daily reports and performing maintenance as needed.
Monitors and processes requests from work queues and department emails.
Assists incoming callers to the department’s hotline.
Maintains focus with the progress of individual and department goals.
Is available to assist fellow team members with card related inquiries and problem solving.
Recognizes the need for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides and/or FAQ’s.
Continuously evaluates processes and procedures and suggest methods for efficient dispute processing and daily task completion.
Ensures all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training.
All other duties as assigned.