Sr Business Systems Analyst, TSC

JLL•Washington DC, DC

19h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Business Systems Analyst What does this job involve? Join our creative team of global innovators and problem solvers as a Senior Business Systems Analyst. You'll independently lead the analysis and implementation of IBM TRIRIGA-based solutions, serving as the critical bridge between business stakeholders and technical teams to ensure successful delivery of complex TRIRIGA applications across the business sub-segment. This role focuses on independently managing business requirements for moderately complex projects, developing comprehensive functional specifications, and working closely with clients to translate their needs into effective TRIRIGA solutions. You'll work autonomously on challenging initiatives while also serving as a resource and mentor to less experienced analysts, communicating with diverse stakeholders and collaborating with clients, onsite teams, and developers to ensure strategic alignment between business objectives and technical implementations.

Requirements

Active Top Secret Clearance
Ability to commute to client location in Washington DC
Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field (or comparable work experience with demonstrated progression in responsibility)
4-6 years of hands-on experience with business analysis and implementation
Proven track record of independently managing moderately complex projects from requirements through delivery
3+ years of strong business analysis experience with comprehensive requirements gathering and documentation expertise
Comprehensive understanding of TRIRIGA Application Platform functionality, capabilities, and architecture
In-depth knowledge of TRIRIGA workflows, business objects, data structures, and integration points
Advanced experience with TRIRIGA reporting capabilities, BIRT reporting, and dashboard development
Working knowledge of TRIRIGA configuration, UX customization, and data migration processes
Understanding of TRIRIGA modules including Real Estate, Capital Projects, Space Management, and Facilities Management
Solid understanding of real estate, facilities management, workplace services, or capital project management business processes
Knowledge of industry best practices and standards in corporate real estate and facilities operations (IFMA, CoreNet Global, etc.)
Familiarity with IWMS platforms and enterprise asset management solutions
Advanced skills in creating business requirements documents, functional specifications, use cases, user stories, and process flows
Proficiency with requirements management and documentation tools such as Azure DevOps, Jira, or similar platforms
Experience with data analysis, gap analysis, and impact assessments
Ability to develop comprehensive traceability matrices and requirements repositories
Demonstrated experience with both Agile (Scrum, Kanban) and Waterfall project delivery methodologies
Understanding of ITIL, change management, and organizational adoption practices
Experience with iterative development processes and sprint planning
Knowledge of quality assurance methodologies and testing best practices
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Professional certifications such as IIBA CBAP/CCBA or PMI-PBA
IBM TRIRIGA certifications or equivalent vendor-specific credentials
Advanced SQL skills with ability to query databases for analysis and reporting
Experience with additional IWMS or EAM platforms (Archibus, Maximo, Planon)
Knowledge of integration technologies, APIs, and middleware solutions
Familiarity with business intelligence tools (Power BI, Tableau, Cognos)
Experience in federal government or highly regulated environments
PMP, Agile/Scrum certifications

Responsibilities

Independently lead requirements gathering and analysis initiatives for TRIRIGA-based solutions of moderate to high complexity
Develop comprehensive functional specifications, detailed business requirements documents with acceptance criteria, and traceability matrices
Facilitate complex workshops and stakeholder interviews to understand business processes, pain points, and strategic objectives across multiple departments or locations
Translate business requirements into detailed functional designs for development teams, applying professional judgment to resolve ambiguities
Apply comprehensive TRIRIGA knowledge to recommend optimal solutions and identify opportunities for system optimization
Provide expert guidance on TRIRIGA best practices, configurations, and capabilities to stakeholders and project teams
Design and document process improvements that leverage TRIRIGA functionality to increase efficiency and effectiveness
Contribute to solution architecture discussions and technical design reviews
Lead user acceptance testing (UAT) coordination
Design comprehensive test strategies, develop functional test cases, and help manage defect resolution processes
Validate that delivered solutions meet business requirements and quality standards
Analyze test results and provide recommendations for improvements
Create detailed process flows, user personas, use cases, user stories, and workflow diagrams to guide development efforts
Document current state and future state business processes through comprehensive analysis
Develop standard operating procedures, training materials, and knowledge transfer documentation
Identify process optimization opportunities and recommend enhancements
Serve as primary liaison between clients, business users, and technical development teams for assigned projects
Facilitate consensus among stakeholders with competing priorities and complex requirements
Present findings, recommendations, and status updates to leadership and senior stakeholders
Build and maintain effective working relationships across business sub-segment and related teams
Contribute expert input to story points, effort estimation, project planning activities, and timeline development
Manage assigned work streams independently within moderately complex projects
Identify project risks and issues, recommending mitigation strategies
Ensure deliverables meet quality standards and are completed on schedule
Provide guidance, coaching, and technical support to junior business analysts
Review and validate work products from less experienced team members
Share TRIRIGA expertise and business analysis best practices to build team capability
Support onboarding and training of new team members