Sr. Business Systems Analyst - Lead to Cash

Chamberlain Group•Oak Brook, IL

21h•Hybrid

About The Position

This senior role sits within Chamberlain Group's IT Enterprise Applications function and serves as a senior solution expert for the Lead to Cash value stream. The Sr. Analyst proposes, designs, and takes growing ownership of solutions for significant components of the SAP ECC (SD/LE) and integrated application landscape (EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, Salesforce.com), provides key inputs to end-to-end solution architecture in partnership with the value stream Lead, and drives complex initiatives and workstreams from requirements through hypercare. Success looks like well-designed, reliably delivered solutions across the Lead to Cash landscape and demonstrated ownership of expanding solution areas within it.

Requirements

Minimum 7 years' experience in enterprise applications / Information Technology, including applications development or configuration
Minimum 5 years hands-on SAP SD/LE experience, including hands-on configuration
Deep experience with Lead to Cash business processes such as inquiries, quotes, pricing, customer master, order management, customer service, ATP, deliveries, logistics, transportation, and invoicing
At least one full-lifecycle SAP implementation, including the design/blueprint phase
Demonstrated experience leading a major workstream or solution component on a complex, cross-functional initiative
Deep expertise in SAP SD/LE solution design and configuration, with the ability to design integrated solutions for significant components of the value stream and contribute meaningfully to end-to-end architecture.
Strong command of the full SDLC and release/change management; able to design change, test, and validation approaches for major initiatives.
Proven ability to drive ambiguous, cross-platform problems to resolution and to own solution decisions within assigned areas.
Ability to translate business objectives into proposed system capabilities and well-supported roadmap recommendations.
Communicates and influences effectively across technical and business audiences, including leadership; builds cross-functional alignment and gains support for recommendations.
Able to travel occasionally domestically

Nice To Haves

Master's degree in Computer Science
SAP certification in relevant module(s)
SAP S/4HANA experience, including migration exposure
Experience in global environments
Experience with eCommerce, tax, and credit card processing
Experience with Salesforce and Zuora
Experience with customer EDI processes in an SAP environment
Experience with subscription management and recurring billing
Experience mentoring or providing informal technical guidance to other analysts
Solid data analysis skills; able to translate business reporting needs into requirements and report designs.
Consistent, accurate work-effort estimation and delivery discipline against project deadlines.
Strong relationship-building across stakeholder groups.

Responsibilities

Design, propose, and take ownership of solutions for significant components of the Lead to Cash value stream on SAP ECC (SD/LE) and integrated applications such as EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, and Salesforce.com, contributing key inputs to end-to-end solution architecture and ensuring designs align with enterprise architecture standards.
Lead major workstreams within critical and strategic initiatives — implementations, platform migrations (e.g., S/4HANA), and complex cross-functional integrations — from requirements through go-live and hypercare, accountable for the scope, design quality, and delivery of assigned solution areas.
Serve as a subject-matter expert for Lead to Cash enterprise applications; contribute to the configuration standards and design best practices defined for the value stream and model their consistent application.
Partner with business stakeholders and IT leadership to provide analysis and recommendations that inform the Lead to Cash application roadmap, translating business objectives into proposed system capabilities and improvement opportunities.
Drive complex, ambiguous, cross-platform problems to resolution — diagnosing root cause across integrated systems and proposing the path to resolution where no standard playbook exists.
Identify and propose process re-engineering and innovation opportunities, including AI-enabled improvements, recommending where technology can materially change how Lead to Cash operates rather than incrementally support it.
Design change, release, test, and validation approaches for assigned major system changes, consistent with the standards established for the Lead to Cash system landscape.
Manage escalated and complex items with the Application Managed Services (AMS) provider for the process area — reviewing complex enhancement designs, prioritizing escalations, and supporting SLA and quality accountability.
Provide guidance and mentorship to analysts, reviewing designs and functional specifications within assigned solution areas and helping raise the team's technical quality.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.