Business Lead, Order-to-Cash - Americas

Gilead Sciences•Foster City, CA

1d•$210,375 - $272,250

About The Position

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. The OTC (Order-to-Cash) Business Lead (Regional Process Lead – Americas) is accountable for the operational ownership, transformation, and ongoing performance of the Order-to-Cash process across the Americas region (US, Canada, LATAM), with extended support to Australasia markets. This role operates as the regional authority for OTC process execution and delivery, combining hands-on operational leadership with Global Process Lead (GPL) governance accountability. The focus is on ensuring consistent execution of global standards, successful delivery of SAP programs, and seamless new product launch readiness and execution.

Requirements

Bachelor's Degree and Twelve Experience OR Masters' Degree and Ten Experience OR PhD and Eight Years' Experience

Nice To Haves

10+ years’ experience in Order-to-Cash, Finance Operations, or Commercial Operations
Proven experience managing regional operations across Americas markets
Strong track record delivering SAP transformation programs (S/4HANA preferred)
Experience supporting product launches or commercial readiness activities
Experience in regulated industries (pharma / life sciences) preferred
Strong operational process leadership (execution-focused)
Deep expertise in end-to-end OTC processes and dependencies
Ability to operate across multiple markets and complexity levels
Strong stakeholder management and escalation handling
Data-driven mindset with a focus on performance improvement and outcomes

Responsibilities

Own the day-to-day performance and execution of OTC processes across: US, Canada, LATAM markets
Oversee key process areas: Customer Master Data, Order Management & Fulfilment, Pricing & Contract execution, Billing & Invoicing, Cash Application, Credit & Collections
Ensure consistent adherence to global OTC process standards and controls
Act as the primary escalation point for operational issues and performance gaps
Lead the business execution of SAP S/4HANA programs across the region: Upgrades, releases, and enhancements, Testing coordination and business validation, Cutover planning and execution
Ensure business readiness including: Data readiness, Process alignment, User adoption
Drive post-go-live stabilization, ensuring minimal disruption to operations
Own OTC readiness for new product introductions across the region, including: Customer and pricing setup, Order-to-bill readiness, Credit and compliance alignment
Coordinate cross-functionally to ensure: Launch timelines are met, No disruption to order capture, billing, or cash processes
Identify and proactively resolve risks impacting launch execution or revenue realization
Act as the regional GPL authority for OTC, ensuring all changes align to global standards
Provide formal decision support on change requests and enhancements, including: Validation of business need and process alignment, Prevention of unnecessary customization
Operate within global governance processes, ensuring: Only value-driven, compliant changes are approved
Act as a control gate for regional deviations, maintaining process integrity
Drive elimination of: Local workarounds, Manual processes, Non-standard practices across markets
Ensure consistent process execution across: US vs Canada vs LATAM complexity
Balance global standardization with pragmatic regional requirements
Own and track regional OTC KPIs, including: Cash collection / DSO, Order cycle time, Invoice accuracy, Dispute volumes and resolution time
Drive corrective actions to address: Service failures, Revenue leakage, Process inefficiencies
Ensure visibility and transparency of performance to leadership
Lead coordination across: Commercial teams, Finance and Credit, Supply Chain and Logistics, Shared Services and BPO partners
Act as the regional business lead for OTC in all programs and operational forums
Support Australasia markets by: Providing process expertise in time zone, Supporting escalation and transformation alignment
Drive operational adoption of new processes and systems, including: Training alignment, Stakeholder engagement, Change readiness activities
Ensure changes are fully embedded into operations, not just deployed
Identify and mitigate resistance across regional teams