Sr. Business Operations Specialist

Amyx, Inc.•,

5h•Onsite

About The Position

Amyx is seeking to hire a Sr. Business Operations Specialist to support our client DHA in Falls Church, VA. The role involves managing a comprehensive DHACA (AD-S) knowledge management framework to simplify, standardize, and automate processes, fostering a culture of knowledge-sharing and collaboration. This includes facilitating Communities of Practice, creating tools, monitoring data repositories, and managing the DHACA (AD-S) web presence. The specialist will also assist in developing KM policies, strategies, and taxonomies, and designing custom SharePoint solutions. Additionally, the role supports the development and implementation of Business Process Management (BPM) capabilities, integrating them with portal features, and participating in Integrated Product Teams (IPTs) to capture KM/BPM processes. The position requires assisting government staff in managing the collaborative environment, protecting sensitive information, and utilizing the ESO Help Ticket System for user support. Training on DHACA portal functionalities and managing web-based content, including ensuring Section 508 compliance, are also key responsibilities. The role requires strong communication skills and the ability to manage multiple high-visibility projects.

Requirements

Exceptional knowledge or understanding in Knowledge Management procedures and Collaborative Portal/Site design, development, maintenance, and layout.
Exceptional knowledge or understanding in desktop publishing and graphics programs such as Photoshop, MS Visio, MS Power BI and collaborative portal programs such as SharePoint Online (SPO) and Microsoft Teams with knowledge/understanding of Section 508 compliance for the Directorate web pages.
Excellent communication, interpersonal, collaborative, and customer service skills with the ability to manage multiple high level visibility projects concurrently.
Ability to provide support for developing and providing Agency Web-site content that will motivate and meet Government and civilian users’ needs.
Ability to create and deploy multiple SharePoint Online and TEAMS sites (at the command level or equivalent).
Extensive knowledge or understanding of managing SharePoint permission groups and applied permissions at the unique level throughout multiple SharePoint sites.
Extensive knowledge or understanding of managing and deploying a variety of SharePoint web parts to include SharePoint Lists.
Extensive or understanding on how to deploy SharePoint Lists and PowerApps to improve current organizational inefficient/labor intensive processes. Knowledge of managing lists, to include using workflows to improve the communication process for the list users and owners.
Extensive knowledge or understanding with Microsoft PowerApps and Microsoft Power Automate Flows.
Bachelor’s degree and at least 8 years of related experience.

Nice To Haves

Comp TIA Certs preferred.

Responsibilities

Manage a comprehensive DHACA (AD-S) knowledge management framework to simplify, standardize and automate processes for maximum effectiveness and support organizational culture of knowledge-sharing.
Facilitate Communities of Practice (CoP) to foster innovation, improved performance, and collaboration.
Create tools utilizing current technologies and monitor data repositories to determine appropriateness of content and eliminate redundant, inaccurate, or inappropriate content.
Assist with management of the DHACA (AD-S) web presence and collaborative environment in all domains.
Assist with development of DHACA (AD-S) Knowledge Management (KM) policies, plans, and procedures while ensuring alignment with DHA’s strategic plan.
Assist with development of strategies and processes to capture and codify tacit and explicit knowledge.
Assist with development of KM taxonomies, facilitates knowledge audits, and perform knowledge mapping and needs assessments to ensure compliance with rules and branding guidelines.
Ensure KM technology tools are aligned with strategy and support organization mission, vision, and objectives.
Consult with individuals at all levels within DHACA (AD-S) to evaluate their requirements in order to design and develop custom SharePoint solutions, such as custom sites, lists, libraries, and workflows.
Assist DHACA (AD-S) leaders in developing tools that optimize performance and maximize return on investment (ROI).
Assist with developing, deploying, and implementing Business Process Management (BPM) capabilities such as process design, mapping, and modeling to improve business processes, organization efficiency and effectiveness.
Integrate BPM processes with portal features, including unified security, document management, and group management capabilities to improve business processes and increase organization efficiency.
Participate in DHACA Integrated Product Teams (IPTs) or other entities to capture all KM/BPM processes.
Assist Government staff performing oversight, management, and administration of AD-S’s collaborative environment to protect PII, procurement sensitive, and other sensitive information.
Utilize the DHACA Executive Support Office (ESO) Help Ticket System to receive, monitor, manage, and assist users with user requests related to ESO responsibilities.
Develop and deliver ad hoc or event driven DHACA portal training sessions in groups or one-on-one situations in all areas of KM and BPM.
Assist the Government in managing all DHACA web- based content to include managing DHACA public/private web domain requests, coordinating updates, and ensuring 508 compliances.
Assist users with SharePoint-based, out-of-the box tools to include developing portal pages, organization files and folders, managing portal content, creating training materials, and providing advice on how to best leverage collaboration tools based on customer needs.
Must have the ability to communicate accurate information.