Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst)
About The Position
The Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) produces analysis that supports report rationalization, metric definition, and readiness decisions for the Customer Core (CIS) transformation. Working independently, the role validates rebuilt reports and data products against governed definitions, analyzes legacy report usage, and translates business questions into KPIs and insights. Drawing on relationships with Customer business partners, the consultant assesses upstream and downstream impacts of metric and data changes and drives readiness activities that support sustainable adoption of trusted customer data. The role works closely with the Customer Data Product Owner across business and IT and continues after go-live as the customer domain's analytics capability matures toward a data-product-centric environment that enables self-service.
Requirements
- Bachelor's degree in business or a related field, or an equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical-thinking, and problem-solving skills.
- At least 5 years of experience in operations, business process improvement, or service delivery.
Nice To Haves
- Utility customer, billing, usage, or call center data experience.
- Experience validating reports or data during a system conversion.
- Exposure to SAP S/4HANA or SAP Analytics Cloud.
- Oracle SQL experience.
- Experience documenting business glossary terms or metric definitions.
- Existing working relationships with Xcel Customer Care, Billing, or Credit & Collections teams.
Responsibilities
- Provide advanced analysis of customer, billing, finance, and usage data across business processes, serving as a trusted advisor to Customer business teams.
- Lead analysis of legacy customer reports, including usage, consumers, and business criticality, to inform report disposition decisions.
- Define and validate KPIs and metric logic with business owners, and document definitions for governance approval.
- Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain, and resolve variances.
- Co-lead business functional testing of reports during integrated test cycles and mock conversions, and partner with the training team on report user guidance.
- Collaborate across Customer business areas to answer ad hoc analytical questions and promote consistent use of customer metrics.
- Route data quality issues identified through analysis to the Data Quality Lead and data stewards.
- Define functional performance metrics, reporting needs, and post-implementation success criteria for customer data products.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose Flexible Spending Account (if enrolled in an eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
