Sr Business Control Specialist
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Sr Business Control Specialist will receive, validate, calculate, and enter Service Level agreement metrics; maintain evidence; manage breach escalations; support action plans; and provide measurement oversight across high risk third parties and select low risk third parties. Additional responsibilities include: Metric ownership/design Metric rationale, thresholds, impact & documentation Data Collection Plans and Validation ORCIT lifecycle ownership Governance escalations SPI/POP alignment and GCOR approvals coordination Annual Vendor Level Quality Plan deliverable audits Updating metrics when engagements change
Requirements
- Experience in a process design, risk management, vendor management or business control role.
- Proven ability to document process flows, including activities, risks, controls and metrics.
- Familiarity with Enterprise Process Management Policy and Standards.
- Strong written and verbal communication skills.
- Highly organized and detail oriented.
- Ability to work in a team environment and can demonstrate flexibility with roles and responsibilities.
Nice To Haves
- Prior experience working with or on a vendor management team supporting third party relationships at the bank.
- Experience working with the Single Process Inventory (SPI) and Process Owner Portal (POP).
Responsibilities
- Receive, validate, calculate, and enter Service Level agreement metrics
- Maintain evidence
- Manage breach escalations
- Support action plans
- Provide measurement oversight across high risk third parties and select low risk third parties
- Metric ownership/design
- Metric rationale, thresholds, impact & documentation
- Data Collection Plans and Validation
- ORCIT lifecycle ownership
- Governance escalations
- SPI/POP alignment and GCOR approvals coordination
- Annual Vendor Level Quality Plan deliverable audits
- Updating metrics when engagements change
Benefits
- Access to paid time off
- Resources and support to our employees
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Senior
