Sr. Business Coach, AFP Partner Success Team

Amazon • Nashville, TN

6d • $110,200 - $149,100 • Onsite

About The Position

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? Amazon Freight Partner (AFP) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Amazon Freight Partner (AFP) business owners as they build and grow successful middle mile businesses during a transformational time. Business Coaches manage the AFP relationship across the entire lifecycle of the business. As trusted advisors, Senior Business Coaches work alongside AFPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring AFP owners make effective business decisions and are set up for success.

Requirements

• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• 1+ year of experience within Amazon Middle Mile systems or operations.

Nice To Haves

• Experience working with or owning a small business.

Responsibilities

• Partner with 25-35 AFP small-business owners across the US, including entrepreneurs with no background in the trucking industry.
• Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
• Support owners as they prepare to launch.
• Guide owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
• Coordinate Business and Financial Health Reviews to discuss business performance and new opportunities.
• Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed