Sr Partner Success Manager

Parloa•New York, NY

11d•$120,000 - $150,000

About The Position

As a Sr Partner Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers. This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with partner executives, delivery leaders, architects, and project teams. This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI solutions while helping define and mature Partner Success at one of the fastest-growing AI companies in the world.

Requirements

6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
Experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations
Proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners
Strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations
Understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations
Comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals
Strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams alike
Operational rigor, strong ownership, and attention to detail while thriving in fast-moving, ambiguous environments
Highly collaborative and proactive, with the ability to influence without direct authority
Comfortable balancing strategic relationship management with hands-on execution and operational problem solving
Strong communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions
Exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and can connect technical capabilities to measurable business impact
Understand AI, automation, enterprise software, or customer experience technologies and can translate technical concepts into strategic business value

Nice To Haves

Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms
Experience supporting multi-region enterprise accounts and global delivery programs
Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions
Experience building or scaling partner programs, enablement frameworks, or delivery methodologies

Responsibilities

Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements