Sr. Business Application Administrator (Costpoint SME)
About The Position
The Senior Business Application Administrator is responsible for advanced management, configuration, and optimization of enterprise applications across the organization. The role helps ensure applications are highly available, secure, scalable, and responsive to evolving business needs. The administrator collaborates with business units, IT teams, and vendors to troubleshoot complex issues, implement enhancements, manage integrations, and support compliance. The position also provides guidance to junior administrators, leads process improvement initiatives, and supports long-term application strategy and lifecycle planning. The position can be hired in the United States, Colombia, or Panama. Deltek Costpoint subject-matter expertise is sought; administrative experience with other business systems or applications such as Jira, Smartsheet, ADP, or IntelAgree is a plus.
Requirements
- Bachelor's degree in Information Systems, Computer Science, or a related field.
- 4–6 years of experience in application administration, configuration, or support.
- 4–6 years of experience managing enterprise applications, integrations, and lifecycle management.
- 4–6 years of experience leading complex troubleshooting efforts and coordinating with vendors and IT teams.
- Deep understanding of enterprise applications, system administration, and IT security principles.
- Advanced proficiency in application troubleshooting, configuration, and performance monitoring.
- Knowledge of advanced user account management, access controls, and compliance standards.
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate effectively with business and IT teams to deliver enhancements and optimizations.
- Knowledge of ITIL processes, change management, and documentation best practices.
- Ability to manage multiple priorities, incidents, and projects in a fast-paced environment.
Nice To Haves
- Relevant certifications, such as Microsoft, Oracle, SAP, or ServiceNow, depending on the applications supported.
- 1–3 years of experience mentoring junior administrators or serving as a technical lead.
- Deltek Costpoint subject-matter expertise.
- Administrative experience with other business systems or applications, such as Jira, Smartsheet, ADP, or IntelAgree.
Responsibilities
- Administer, configure, and maintain enterprise applications to ensure high availability, security, and performance.
- Troubleshoot and resolve complex application issues, coordinating with vendors or IT teams as needed.
- Manage advanced user access, role design, and governance in alignment with security and compliance policies.
- Lead onboarding and offboarding processes, ensuring efficient provisioning and deprovisioning of access.
- Plan, test, and implement complex patches, upgrades, integrations, and major releases in line with change management policies.
- Document system architectures, operational procedures, and configuration changes for knowledge sharing and audit readiness.
- Collaborate with business stakeholders to analyze requirements, design solutions, and optimize application usage.
- Provide advanced end-user support, mentoring, and training to enhance adoption and effectiveness.
- Ensure compliance with organizational security standards, data protection policies, and regulatory requirements.
- Conduct periodic audits of application access, logs, and security configurations to maintain compliance.
- Identify and lead opportunities for automation, performance improvements, and system optimization.
- Contribute to product roadmaps, evaluate new features, and recommend enhancements aligned with strategic objectives.
- Perform other duties as assigned.
- Comply with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
