Sr. Business Analyst

State of Oklahoma • Oklahoma City, OK

1d • Onsite

About The Position

The Senior Business Analyst provides professional business analysis support for the Innovation Division and serves as an escalation resource for ambiguous or high-impact analysis needs. This role performs the full scope of Business Analyst duties and provides an incremental level of leadership by leading select higher-complexity analysis efforts, strengthening BA deliverable quality through mentoring and technical direction, supporting the Business Analyst Supervisor with triage and standards reinforcement, and contributing to targeted cross-functional improvements that reduce rework and improve service delivery outcomes. The Senior Business Analyst supports both external and internal customers by producing decision-ready outputs, improving team consistency, and reinforcing a governance mindset, including separation of duties.

Requirements

• A bachelor’s degree in business administration, information systems, computer science, business analysis, statistics, or a closely related field.
• 4 years of professional experience in business analysis, project management, or a related field.
• OR an equivalent combination of education and experience, substituting one year of paraprofessional experience in business analysis, project management, process improvement, or a related field for each year of the required education.

Nice To Haves

• Advanced degree in business administration, information systems, business analytics, or a related field.
• Certification in business analysis (e.g., CBAP, PMI-PBA, CCBA).
• Proven experience using Lean, Six Sigma, or other process improvement methodologies.
• Experience managing project plans, timelines, and budgets within Agile environments.
• Proficiency with business process modeling tools (e.g., BPMN, UML).
• Experience collaborating with external vendors (such as FAST) on large-scale technology or business transformation projects.
• Strong written and verbal communication skills, with the ability to convey technical information to diverse audiences and facilitate meetings, workshops, and presentations.
• Experience mentoring peers, conducting peer reviews, or supporting team-wide quality and standards initiatives.

Responsibilities

• Serve as a frontline escalation resource for ambiguous, cross-team, or higher-risk analysis needs, converting unclear asks into decision-ready requirements and stakeholder-aligned outcomes.
• Expertly gather and translate complex business needs into precise functional specifications, user stories, and comprehensive documentation utilizing diverse elicitation techniques.
• Ensure all deliverables align with project scope and organizational goals and are actionable for technical teams.
• Mentor Business Analysts through lightweight coaching and structured peer review to improve the clarity, completeness, and usability of Business Analyst deliverables, reducing rework and increasing consistency.
• Support onboarding of new Business Analysts by accelerating adoption of team standards, terminology, and expectations.
• Provide operational support to the Business Analyst Supervisor by serving as the first-line resource for Business Analyst questions, deliverable reviews, and issue triage, and by escalating trends and recurring risks with clear recommendations.
• Reinforce an ITSM-aligned governance mindset within Business Analyst work by promoting traceability, decision attribution, disciplined change awareness, and separation of duties through coaching, review, and consistent standards use.
• Maintain clear, concise, and accurate records of work.
• Communicate effectively, both verbally and in writing, to ensure transparent information flow and mutual understanding across all organizational levels.
• Handle sensitive information with confidentiality and adhere to data protection protocols and agency policies.
• Proactively analyze existing business processes and systems to identify and implement optimization opportunities that drive organizational efficiency and effectiveness.
• Apply process improvement methodologies and modeling tools to visualize workflows, streamline processes, and enhance service delivery.
• Consistently contribute to optimizing agency operations by identifying opportunities to streamline workflows and enhance overall taxpayer service delivery.
• Apply strong data literacy skills to analyze datasets, identify key trends, and communicate actionable, data-driven recommendations to both technical and non-technical audiences using data visualization tools.
• Provide insights that inform management decision-making.
• Develop and manage project plans, timelines, and budgets for low-to-medium complexity business analysis initiatives, ensuring on-time and on-budget delivery while proactively mitigating risks.
• Participate in developing and implementing new systems or system enhancements and monitor and evaluate the performance of implemented solutions from a business process perspective.
• Coordinate User Acceptance Testing (UAT) sessions, collaborate with Quality Assurance analysts, and ensure thorough validation of user acceptance criteria and business requirements before system implementation.
• Provide training and support to end-users on new systems, processes, or tools, ensuring smooth adoption and effective utilization, coordinating with the Learning & Development division as appropriate.
• Proactively engage with cross-functional internal teams and external vendors (such as FAST) to ensure alignment, shared success, and the achievement of project and divisional goals.
• Actively participate in and support various Innovation projects and divisional efforts, ensuring direct contribution to broader strategic objectives and transformative goals.
• Perform other duties as assigned, contributing to the overall success and initiatives of the Innovation Division.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior