Sr. Business Analyst

The Ritz-Carlton Yacht Collection • Fort Lauderdale, FL

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About The Position

The Senior Business Analyst – Digital Technologies will play a critical role in shaping and delivering best-in-class digital experiences for guests of The Ritz-Carlton Yacht Collection. This individual will partner across business, technology, and product teams to define, analyze, and implement solutions across customer-facing platforms, including web and mobile platforms. This role requires a strategic thinker with strong analytical skills, a deep understanding of customer journeys, and the ability to translate business needs into scalable digital solutions in a luxury hospitality environment.

Requirements

• 5+ years of experience as a Business Analyst, with at least 2 years in a senior or lead capacity
• Experience working on digital platforms (web, mobile apps, eCommerce, customer experience systems)
• Strong understanding of Agile methodologies and experience working within Scrum teams
• Proven ability to gather, document, and translate complex business requirements
• Experience with tools such as JIRA, Confluence, Figma, or similar
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and stakeholder management skills

Nice To Haves

• Experience in hospitality, travel, cruise, or luxury service industries is highly preferred
• Experience with customer data platforms (CDPs), CRM systems, or personalization engines
• Familiarity with booking engines, reservation systems, or loyalty platforms
• Exposure to digital analytics tools (e.g., Google Analytics, Adobe Analytics)
• Understanding of omnichannel customer experience strategies

Responsibilities

• Facilitate requirements gathering and digital technologies analysis efforts for digital customer experience initiatives across pre-cruise, onboard, and post-cruise journeys.
• Collaborate with stakeholders across marketing, operations, guest services, and IT to identify opportunities for enhancing the digital guest experience.
• Translate business needs into clear, actionable functional and technical requirements (user stories, process flows, use cases).
• Partner with Product Managers and engineering teams in Agile/Scrum environments to deliver high-quality digital solutions.
• Analyze customer data, behavior, and feedback to inform product decisions and continuous improvement efforts.
• Support integration efforts across systems such as CRM, booking platforms, mobile apps, and third-party services.
• Drive process optimization and identify efficiencies within digital workflows and customer touchpoints.
• Facilitate workshops, stakeholder interviews, and cross-functional alignment sessions.
• Participate in testing efforts (UAT), ensuring solutions meet business requirements and deliver exceptional user experiences.
• Act as a subject matter expert on digital customer journeys within a luxury travel and hospitality context.

Benefits

• The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed