Sr Business Analyst - Remote
About The Position
The Business Capability Analyst supports operational, analytical, and project work across Optum’s M3P Capability function. The M3P program is a Medicare benefit program that helps members pay for prescriptions by dividing eligible out-of-pocket expenses into monthly installments and coordinating billing, payment cycles, health plan execution, and related relationships. This position primarily supports Client Configuration operations, testing, process documentation, project coordination, reporting, and operational readiness. It works with Capability Leaders, Project Managers, Technology, Quality, and business stakeholders to improve execution, increase transparency, and support consistent delivery of operational and strategic initiatives. The role is remote within the United States. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy.
Requirements
- At least 3 years of experience in business operations, business analysis, program management, or capability management.
- At least 3 years of experience supporting cross-functional initiatives involving technology, operations, and business stakeholders.
- At least 3 years of demonstrated success supporting development of business requirements.
- At least 1 year of experience supporting government programs or other regulated programs.
- Years of post-high-school education may be substituted for or considered equivalent to years of experience.
Nice To Haves
- Healthcare, pharmacy benefit, Medicare, or managed care experience.
- Knowledge of Agile, Aha!, Rally, ServiceNow, or Power BI.
- Basic knowledge of Copilot or other AI tools.
Responsibilities
- Support daily management, maintenance, and execution of Client Configuration processes, including intake, validation, issue resolution, stakeholder coordination, and annual readiness activities.
- Maintain supporting documentation, trackers, and operational controls to promote process consistency and accuracy.
- Coordinate capability and project initiatives through meeting facilitation, action-item tracking, dependency management, status reporting, and follow-up.
- Maintain project plans and operational trackers to improve visibility and execution across workstreams.
- Support project managers, capability leaders, and business stakeholders by organizing deliverables, tracking commitments, and escalating risks as needed.
- Develop and maintain job aids, standard operating procedures, process flows, training materials, and operational documentation.
- Support preparation of presentations, governance materials, and other reporting as needed.
- Coordinate and execute business testing for enhancements, defect remediation, and monthly production releases.
- Develop and maintain test scenarios, document outcomes, track defects, and support issue resolution.
- Participate in release readiness, production validation, regression testing, and implementation support.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
