Sr. Business Analyst
About The Position
Dexian Government Solutions is recruiting for a Sr. Business Analyst to support our contract at the USPSOIG in Arlington, Virginia. Position Description: Develop new business strategies and models Communicate to management on how these strategies and models will enhance business efficiency Create monthly reports on the performance of the business Identify and address operational, financial, and technological risks within the business Maintain, test, and improve business and systems operations Build and maintain relationships with key stakeholders Identify innovative ways to increase customer satisfaction Evaluate the performance of project teams to ensure that targets and deadlines are met Communicate ideas and viewpoints to senior management Act as a liaison between business and IT groups Supervise the design of new products and evaluate how these will perform on the market
Requirements
- Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
- Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
- Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
- Problem-solving/analytical skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
- Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics.
- Project Management experience at the senior level
- Prefer a technical Project Manager to understand data projects and understand the holistic view of the project, not just be tasks focused
- Proven training in Business Process Modeling
- Proficiency in MS Office (MS Word, Excel, PowerPoint)
- The ability to handle multiple projects in a fast-paced environment
- Bachelor's degree in business, accounting, IT or any related field
- 3+ years' experience as a business analyst
Nice To Haves
- Knowledge of cloud environments
- Knowledge of Databricks
- Knowledge of Microsoft Visio and Access is advantageous
- Ability to develop and run SQL or Python queries
Responsibilities
- Develop new business strategies and models
- Communicate to management on how these strategies and models will enhance business efficiency
- Create monthly reports on the performance of the business
- Identify and address operational, financial, and technological risks within the business
- Maintain, test, and improve business and systems operations
- Build and maintain relationships with key stakeholders
- Identify innovative ways to increase customer satisfaction
- Evaluate the performance of project teams to ensure that targets and deadlines are met
- Communicate ideas and viewpoints to senior management
- Act as a liaison between business and IT groups
- Supervise the design of new products and evaluate how these will perform on the market
Benefits
- Open Paid Time Off
- 11 Federal Paid Holidays & 5 Paid Sick Days
- Company-paid Life/AD&D
- Company-paid Short Term and Long-Term Disability
- Health Insurance with Company Contribution
- 401k Plan with Company Match
- Employee Recognition Program
- opportunity for Employee Referral Bonus
- opportunity for annual Performance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
