Sr. Business Analyst - Customer Entitlement

Esri•Redlands, CA

4d•Onsite

About The Position

You’re invited to join a small team of smart, dedicated colleagues who share a common mission: build a world-class subscription management system that will allow our customers to easily purchase, provision, and license our Esri products. As part of the Customer Entitlement Management team, you will work with analysts, developers, product managers, and other business users to support the releases of our products. You will contribute to new and current product offerings, enable our customers to access, and streamline existing processes.

Requirements

5+ years of direct work experience as a business analyst supporting mission-critical business applications
Process-driven analysis skills and background in various requirement discovery methods
Strong facilitation skills to elicit requirements from various personalities across organization boundaries including senior executives
Proven experience in driving consensus across multiple stakeholders
Strong verbal and written communication skills to work effectively with clients, team members, and management
Understand technical jargon and possess the ability to communicate it in informal language
Ability to analyze and document complex business processes
Experience writing and executing test plans
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
Bachelor’s degree in Business, Information Systems or a related STEM-field

Nice To Haves

Esri software licensing experience
Experience working as part of a Scrum team
Experience in SAP and Salesforce

Responsibilities

Elicit requirements using interviews, document analysis, surveys, business process descriptions, use cases, business analysis, and task and workflow analysis
Evaluate gathered information, identify and reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and distinguish wants from true needs
Understand complex product licensing rules; distill these rules and requirements into actionable tasks for development
Proactively communicate and collaborate with business and technical teams to prioritize requirements, create as-is to-be process models, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes
Create and revise analysis artifacts and deliverables as needed such as gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
Successfully and independently engage in multiple, simultaneous initiatives
Work with Product Managers to enable our customers to be able to purchase, provision and license our software
Collaborate on quality assurance, integration and acceptance testing