Sr. Building Automation/HVAC Controls Technician

Kelso Building Services•Phoenix, AZ

About The Position

Kelso Building Services (KBS) is seeking an experienced HVAC Controls Service Technician to support and grow its Building Automation Systems (BAS) service business throughout the Wasatch. The Senior BAS Technician provides service, maintenance, troubleshooting, repair, optimization, and customer support for BAS and integrated smart building technologies. The role combines field service expertise with remote diagnostics, analytics, cybersecurity awareness, and customer relationship management. The technician independently resolves complex BAS and HVAC control issues while maintaining customer satisfaction and serves as a trusted technical resource for commercial, healthcare, education, industrial, retail, and mission-critical facility customers. The role also uses KBS’s remote monitoring and analytics capabilities through the Kelso Digital Operations Center (DOC). The position involves supporting building automation platforms and integrations, assisting with energy optimization and Fault Detection & Diagnostics initiatives, and providing recommendations for system improvements and lifecycle planning. The technician serves as the primary technical contact for assigned accounts and mentors junior technicians and apprentices. KBS describes support from its Digital Operations Center, advanced analytics tools, remote engineering resources, and a nationwide team of BAS experts.

Requirements

At least 3 years of BAS service experience.
Strong HVAC troubleshooting knowledge.
Experience reading control drawings and sequences of operation.
Experience commissioning and servicing DDC systems.
Valid driver’s license with an acceptable driving record.
Ability to pass background screening and drug testing.
Strong communication and customer service skills.

Nice To Haves

Niagara N4 Certification.
Manufacturer certifications.
HVAC Technician certification.
Electrical troubleshooting experience.
Associate degree or technical training in HVAC, Controls, Electronics, or a related field.
Experience with one or more of the following platforms: Tridium Niagara, Johnson Controls Metasys, Distech Controls, Delta Controls, Siemens Desigo, Honeywell WEBs, Alerton, Reliable Controls, KMC Controls, Carrier i-Vu, ABB, or Schneider Electric EcoStruxure.
Experience with BACnet/IP, BACnet MS/TP, Modbus RTU/TCP, LonWorks, MQTT, API integrations, networking fundamentals, VPN technologies, remote access solutions, or OT cybersecurity best practices.

Responsibilities

Troubleshoot and repair BAS control systems and field devices.
Diagnose HVAC, mechanical, electrical, and controls-related issues.
Perform preventative maintenance and service agreement inspections.
Support controller replacements, upgrades, migrations, and system expansions.
Validate sequences of operation and optimize system performance.
Assist with commissioning, retro-commissioning, and startup activities.
Complete point-to-point verification and functional performance testing.
Maintain accurate documentation and system backups.
Support enterprise and site-level building automation platforms.
Assist customers with energy optimization initiatives.
Configure alarming, trending, dashboards, and analytics.
Support integration of HVAC, lighting, power monitoring, refrigeration, and specialty systems.
Assist with Fault Detection & Diagnostics (FDD) initiatives.
Use remote monitoring tools to identify and resolve issues proactively.
Develop strong customer relationships and serve as the primary technical contact for assigned accounts.
Provide recommendations for system improvements and lifecycle planning.
Identify and develop service agreement and project opportunities.
Coordinate with project managers, service managers, and sales teams.
Mentor junior technicians and apprentices.
Assist with technical training and onboarding.
Provide field leadership on complex service projects.
Support technical standards and best practices.