Sr. Billing And Collections Clerk

Aston Carter•Dulles, VA

1d•$29 - $30•Hybrid

About The Position

The Senior Billing and Collections Clerk plays a key role in the Accounts Receivable function for North America, ensuring accurate and timely billing, efficient collections, and a smooth financial close process. This full-time, hybrid position based in the Dulles/Sterling, VA area focuses on generating and distributing customer invoices, monitoring payment activity, and maintaining accurate customer account records while collaborating closely with internal stakeholders and customers.

Requirements

At least 3 years of experience in billing and collections.
Associate degree in Accounting, Finance, or a related field, or an equivalent combination of education and experience.
Strong familiarity with standard accounting concepts, practices, and procedures.
Hands-on experience with SAP or SAP S/4HANA ERP accounting systems, or similar ERP accounting software.
Proficiency in Microsoft Excel, including working with spreadsheets for billing, reporting, and reconciliations.
Experience in collections, including monitoring accounts, following up on past-due invoices, and resolving payment issues.
Strong attention to detail and accuracy in billing, reconciliations, and account maintenance.
Effective written and verbal communication skills for interacting with customers and internal stakeholders.
Ability to work effectively in a hybrid team environment.
Maturity and professionalism to work with all levels of management, employees, and customers.

Nice To Haves

Previous work experience with Vertex sales tax software is a plus.
Experience researching and resolving sales and use tax issues is beneficial.
Prior experience working for a multinational corporation is an advantage.
Experience using EDI functions for invoicing large customer accounts is desirable.
Ability to manage multiple priorities and meet inter-company deadlines.
Strong problem-solving skills to investigate and reconcile complex account discrepancies.
Comfort working with credit card payment processing and related reconciliations.

Responsibilities

Perform general duties on customer accounts to ensure efficient, prompt, and accurate billing and payment of accounts.
Generate, process, and distribute customer invoices, ensuring accuracy and completeness for all billing activities.
Process affiliate invoices within inter-company deadlines and reconcile affiliated accounts to the general ledger.
Assign appropriate general ledger account numbers for manual invoices to ensure proper distribution to the accounts receivable sub-ledger.
Process inter-company payment information using Excel spreadsheets.
Process invoices for large customer accounts using electronic data interchange (EDI) functionality.
Collect and consolidate billing information for large customer accounts, confirm approvals, and prepare data in Excel for billing.
Monitor all customer accounts for non-payment, short payment, and delayed payment, and take appropriate follow-up actions.
Coordinate customer billing and collection activities, including preparing and sending invoices and account statements to support collection efforts.
Monitor payments and generate routine reports on billing and collection status.
Prepare customer late fee calculations using Excel and ensure they are applied accurately.
Correspond with existing customers by phone and email regarding past-due invoices, and research and answer customer inquiries.
Update customer account information as needed to maintain accurate and current records.
Investigate and reconcile customer discrepancies and account transactions, and correspond with customers to resolve reconciliation issues.
Escalate customer invoicing and payment concerns to appropriate internal stakeholders when necessary.
Verify the validity of account discrepancies by collaborating with internal departments such as Sales, Customer Service, and Finance.
Maintain detailed records on delinquent customer accounts and participate in monthly accounts receivable meetings.
Research sales and use tax issues as they relate to customer invoices and payments.
Process credit card payments and ensure they are accurately recorded.
Support the overall month-end and year-end financial close processes related to billing and collections.