Billing and Loan Collections Specialist

University of Iowa•Iowa City, IA

1d•Hybrid

About The Position

The University of Iowa Treasury Operations Department is seeking a Billing and Loan Collections Specialist. This position will specialize in student loan administration activities or accounts receivable collection activities. Perform internal collection activities for university delinquent accounts receivable and federal and institutional delinquent loan outreach. Maintain compliance with source rules and regulations in accordance with university policies, state and federal financial aid regulations, Fair Debt Collection Practices Act (FDCPA) and associated regulations. Assist with cross training of all team members and documentation of procedures. This position is not eligible for University sponsorship for employment authorization. This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Requirements

A Bachelor's degree in Business Administration or related field or an equivalent combination of education and experience
Administrative and/or accounting experience (typically 1 year) to include report preparation, working collaboratively in a team environment and account reconciliations
Excellent customer service experience (typically 1 year) including interactions in person, on the phone or via email
Excellent written and verbal communication skills
Proficient with Microsoft Office software applications; Excel, Word, and Outlook
Demonstrated competence, analytical skills and report presentation using MS Excel spreadsheet software or other similar software
Demonstrated logic, reasoning, and problem-solving skills
Experience working with confidential information

Nice To Haves

Some knowledge of University systems, policies, and procedures
Some knowledge of accounts receivable management, collections, loan administration and accounting experience
Some knowledge and experience working with Microsoft Access or other database systems

Responsibilities

Serve as liaison to vendors, current and former students, current and former employees, general public and University departments concerning inquiries of processing and collection of university loans and accounts receivable.
Contact and counsel account holders with delinquent AR and/or loans.
Negotiate and set up payment agreements with former student and non-student accounts.
Develop and maintain strong knowledge and understanding of university billing, financial aid, collection policies and procedures and Federal Debt Collection Procedure Act requirements.
Maintain effective working relationships with staff, students, department administrators, collection agencies, third-parties, and the public.
Assist with cross training of all team members and documentation of procedures.