Billing Collections Specialist

Human Resources Team•Southborough, MA

2d•Onsite

About The Position

The Billing Collections Specialist performs a variety of collection activities utilizing sound and proactive collection techniques. In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency. This role reports to the Office Manager and is responsible for contract/project billing as well as recovering revenue due in an efficient and effective manner.

Requirements

Associate degree is preferred.
Minimum of 2 to 4 years' experience in billing/collections
Proficiency with Microsoft Office suite
Ability to work simultaneously in multiple platforms
Excellent communication skills
Excellent working relationship with the sales/service departments
Ability to adapt to a changing environment
Excellent organizational skills
Ability to work well with co-workers and superiors
Ability to thrive in fast-paced organization
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Nice To Haves

Experience with Great Plains accounting system is a plus but not required

Responsibilities

Collaborate with PM’s and Change order specialist to process monthly AIA billings for open and active projects.
Generate and issue accurate AIA project billing in compliance with contractual and company standards in our ERP system.
Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
Ensure collection efforts are performed with a customer service approach
Analyze delinquent accounts and make recommendations for resolution on high- risk accounts
Answer incoming calls/e-mails and assist customers and service managers/DM’s with questions as needed
Enter information tracking system for all calls made to customers
Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
Process credit cards
Communicates status of account problems on a regular basis to Office /Collections Manager
Responsible for meeting or exceeding assigned goals
Print, fax and email invoices to customers on request
Work with customers, DM’s and other team members to secure payments in a timely manner
Report on progress of collections each month to Office/Collections Manager

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry