Billing/Collections Specialist

UPS • Scranton, PA

2d • Onsite

About The Position

This position communicates with customers to bring resolution to unpaid accounts. He/She works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. He/She overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.

Requirements

• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Accounting, Finance, or a related field - Preferred
• Willing to travel - Preferred

Responsibilities

• Contacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.
• Educates administrative groups on proper procedures and verifies adherence.
• Partners with various departments to resolve and correct payment/billing issues.
• Participates in implementation of new or improved processes to ensure proper usage and adherence.
• Communicates operational instructions to processing workgroups.
• Provides support to internal and external customers to address billing issues and provide requested reports.
• Oversees daily workflow.

Benefits

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level