Sr. Billing And Collections Clerk

Aston Carter•Dulles, VA

1d•$29 - $30•Hybrid

About The Position

The Senior Billing and Collections Clerk is a full-time, hybrid role based in the Dulles/Sterling, VA area within a shared services Accounts Receivable team. This position focuses on generating and distributing accurate customer invoices, monitoring and collecting payments, and supporting a timely and efficient financial close. The role ensures that billing processes run smoothly, customer accounts remain current, and collections are completed within agreed payment terms while collaborating closely with internal stakeholders and customers.

Requirements

At least 3 years of experience in billing and collections.
Associate degree in Accounting, Finance, or a related field, or an equivalent combination of education and experience.
Familiarity with standard accounting concepts, practices, and procedures.
Experience with SAP, S/4HANA, or other large ERP accounting systems.
Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions.
Strong attention to detail and accuracy in billing and account reconciliation.
Ability to work effectively in a hybrid team environment.
Strong written and verbal communication skills to interact with all levels of management, employees, and customers.
Demonstrated ability to manage collections activities and follow up on past due accounts.
Comfort working with and interpreting general ledger and sub-ledger data.

Nice To Haves

Previous work experience with Vertex sales tax software is a plus.
Previous experience working for a multinational corporation is a plus.
Experience researching and resolving sales and use tax issues.
Experience using EDI functions for large customer invoicing.
Ability to organize and consolidate complex billing information for large customer accounts.
Demonstrated maturity and professionalism when handling sensitive customer and financial information.
Enjoys and is comfortable performing collections work and resolving payment issues.

Responsibilities

Perform general duties on customer accounts to ensure efficient, prompt, and accurate billing and payment of accounts.
Generate, process, and distribute customer invoices in accordance with established procedures and timelines.
Process affiliate invoices within inter-company deadlines and reconcile affiliated accounts to the general ledger.
Assign general ledger account numbers for manual invoices to ensure proper distribution to the accounts receivable sub-ledger.
Process inter-company payment information using Excel spreadsheets and maintain accurate supporting documentation.
Process invoices for large customer accounts using EDI functionality and ensure data integrity.
Collect and consolidate billing information for large customer accounts, confirm approvals, and prepare Excel spreadsheets to support billing.
Monitor all customer accounts for non-payment, short payment, and delayed payment and take appropriate follow-up actions.
Coordinate customer billing and collection activities, including preparing and sending invoices and statements to facilitate collection efforts.
Monitor payments and generate routine reports on accounts receivable status and collection performance.
Prepare customer late fee calculations using Excel and ensure timely application of fees where appropriate.
Communicate with existing customers by phone and email regarding past due invoices, providing professional and timely responses.
Research and answer customer inquiries related to billing, payments, and account status, updating customer account information as needed.
Investigate and reconcile customer discrepancies and account transactions, including corresponding with customers to resolve issues.
Verify the validity of account discrepancies by collaborating with internal stakeholders such as sales, operations, and finance.
Escalate customer invoicing and payment concerns when necessary to ensure timely resolution.
Maintain detailed records on delinquent customer accounts and actively participate in monthly accounts receivable meetings.
Research sales and use tax issues as needed to support accurate invoicing and compliance.
Process credit card payments and ensure proper posting to customer accounts.
Contribute to continuous improvement of billing and collections processes and support a smooth financial close.