Sr. Benefits Associate

Hyundai Capital•Irvine, CA

2d•Hybrid

About The Position

The Sr. Benefits Associate supports administration of Hyundai Capital America’s Total Rewards programs, including employee benefits, wellness, retirement, and the Employee Vehicle Program (EVP). The role manages routine and moderately complex program activities and serves as a key contact for employees, vendors, Payroll, Finance, and internal stakeholders. It administers programs in accordance with plan documents, policies, regulatory requirements, and established controls; coordinates notices and communications; maintains compliance documentation and program records; supports regulatory filings and audits; and escalates compliance risks or exceptions to Benefits leadership. The position also supports EVP operations, financial and payroll administration, participant compliance, program reporting, projects, and continuous improvement. It contributes to annual Open Enrollment and other program implementations and process enhancements. The role requires strong benefits administration and employee support skills, analytical ability, sound judgment, organization, accuracy, and effective coordination with internal and external partners.

Requirements

Minimum 4–6 years of related experience in benefits administration, total rewards, HR operations, or a related field, including benefits compliance support, vendor coordination, reconciliations, reporting, and employee issue resolution.
Bachelor’s degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience.
Strong working knowledge of employee benefits administration, applicable regulatory requirements such as ERISA, COBRA, ACA, and HIPAA, and related HR operational processes.
Ability to quickly learn vehicle program policies and administration.
Demonstrated customer service and employee support skills, including professionalism, discretion, and sound judgment when handling sensitive and moderately complex issues.
Strong analytical and problem-solving skills, including researching issues, interpreting data, identifying discrepancies, and recommending practical solutions.
Proficiency in Microsoft Office Suite and benefits administration, HRIS, and payroll systems.
Ability to manage multiple priorities and deadlines with organization, accuracy, attention to detail, confidentiality, and quality documentation.
Effective written and verbal communication skills, including drafting employee communications and explaining programs clearly.
Ability to work with limited supervision while coordinating with Payroll, Finance, vendors, and internal stakeholders.

Nice To Haves

Experience with employee vehicle or fleet programs.
Experience with wellness programs.
Experience with process improvement.

Responsibilities

Administer day-to-day employee benefit programs, including health and welfare, life and disability, flexible spending, voluntary benefits, retirement plans, wellness, and other employer-provided programs.
Respond to employee benefit inquiries, escalations, and issues, applying established guidelines and providing timely, accurate, service-oriented support.
Maintain, audit, and validate benefits data and records across applicable systems to support accurate enrollment, data integrity, and reliable reporting.
Coordinate with vendors, Payroll, Finance, and internal stakeholders to investigate and resolve eligibility, billing, enrollment, claims, file transmission, and system issues.
Support administrative implementation of plan changes, process updates, system enhancements, and vendor-related changes.
Develop, update, and distribute employee communications, job aids, and program materials.
Support regulatory compliance activities, required employee notices and disclosures, filings, audits, and compliance documentation; monitor for potential gaps and escalate risks or exceptions to Benefits leadership.
Support planning and execution of annual Open Enrollment, including testing, validation, employee communications, and vendor coordination.
Administer EVP activities, including driver eligibility and onboarding, vehicle orders and terminations, accidents, MVR requirements, insurance, and ongoing program administration.
Serve as a primary contact for EVP participants, coordinate with vendors and internal stakeholders, explain program policies and processes, resolve routine and moderately complex issues, and escalate higher-risk matters.
Support EVP financial and payroll administration by reviewing and reconciling vendor invoices and vehicle-related charges and coordinating employee payroll impacts.
Maintain and validate EVP records, systems, and documentation to support compliance, risk management, internal controls, and audit readiness.
Monitor participant compliance with EVP eligibility, driver, MVR, insurance, accident reporting, vehicle use, and documentation requirements; document exceptions and escalate potential concerns.
Support and, as assigned, lead benefits and EVP projects, including vendor transitions, implementations, system and process enhancements, communications, and departmental priorities.
Prepare and analyze program reporting on participation, utilization, billing, vendor performance, and effectiveness to identify trends or discrepancies and support decisions.
Identify process and service delivery issues and recommend improvements to efficiency, accuracy, controls, compliance, and employee experience.
Develop and maintain procedures, workflows, job aids, and other program documentation.